8.5.203.01
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 04/04/23 | Hot Fix | X |
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Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]: [PEC]: N/A
[PREM]:
Agents using Agent Desktop with Genesys Softphone no longer have their voice channel moved to Out of Service. Previously, when the Agent Desktop tab was minimized or hidden for some time, the voice channel of the agent was moved to Out of Service after few minutes. (HTCC-31896)
[WWE] [PEC]: N/A
[PREM]:
It is now possible to control if a positive feedback is voted when the agent clicks on the copy content button for a document from the Knowledge tab. To control this, the new *knowledge-center.can-upvote-on-copycontent* option could be used. When this option is set to false, the positive feedback is not voted. Previously, this option was not available and the positive feedback was always voted when the user clicked on the copy content button after filtering the documents from the Knowledge tab. (HTCC-31894)
[WWE] [PEC]: N/A
[PREM]:
Agent browser console no longer contains _“Error in toJSON()”_ messages. Previously, in some situation, the browser console contained “_ERROR in toJSON() Why optionLayer.toJSON is undefined????_”. -These errors were not leading to any issue with Agent Desktop.- (HTCC-31891)
TBD (HTCC-31879)
TBD (HTCC-31878)
[WWE]: [PEC]: N/A
[PREM]:
Agents can now successfully mark done interactions with media types “facebook” and “twitter”. (HTCC-31871)
[Prem]
[WWE]
Fixed the issue when outbound emails were sent without reply text.
[Web Services API]
Web Services API now awaits the response from the Universal Contact Server before sending the API response on the “UpdateUserData” and “ManageUserData” operations. This prevents the race between concurrent updates of the interaction content in the Universal Contact Server from the same client when UCS proxy cluster is used. This race could cause overwriting of the reply text of emails. (HTCC-31851)
[WWE]: [PEC]: N/A
[PREM]: Agents can now open documents from the Trending documents or Knowledge Base view. (HTCC-31759)
Web Services API
[API] Now, LogHeader is added into log files automatically and contains GWS version, start time, libraries, and all applicable settings from the applications.yaml file. To revert the change and return to previous behavior, the following option can be set:
{quote}logHeaderSettings:
enableLogHeader: false{quote} (HTCC-31900)
[API] Starting from this release, GWS supports the dedicated Hystrix pool for login operations. Corresponding Hystrix threadpool settings can be utilized to apply rate limiting only for login operations without affecting others API Request from already logged-in Agents. By default, the threadpool has the same recommended size as ApiOperationPool (200). If you have your own settings for Hystrix configuration (hystrix.properties), you should check configuration and set LoginOperationPool accordingly.
{quote}hystrix.threadpool.LoginOperationPool.coreSize = 200{quote} (HTCC-31893)
[API] Now, GWS may provide additional trace log records when data in cache is accessed or populated in. To enable it, the following logger should be set in logback.xml:
{quote}{quote} (HTCC-31892)
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.203.01.