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Optional: Enable OAuth SSO using GWS

You can set up Genesys Pulse to use OAuth 2.0 protocol for user authorization. OAuth, short for open authorization, is an open standard protocol that allows secure API authorization without requiring the user to provide their credentials to a third party. You can read more about OAuth here.

When OAuth is enabled, users can log in to Genesys Pulse with accounts from Genesys Web Services (GWS).

To enable the OAuth 2.0 authentication mechanism follow these steps:

  1. Enable token-based authentication between Genesys Configuration Server and Genesys Pulse:
  1. Configure the following configuration options in the [system] section of Configuration Server to which Pulse is connected:
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