Optional: Enable OAuth SSO using GWS

You can set up Genesys Pulse to use OAuth 2.0 protocol for user authorization. OAuth, short for open authorization, is an open standard protocol that allows secure API authorization without requiring the user to provide their credentials to a third party. You can read more about OAuth here.

When OAuth is enabled, users can log in to Genesys Pulse with accounts from Genesys Web Services (GWS).

To enable the OAuth 2.0 authentication mechanism follow these steps:

1. Enable token-based authentication between Genesys Configuration Server and Genesys Pulse:
   
   1. Configure the following configuration options in the [system] section of Configuration Server to which Pulse is connected:

      • token-authentication-mode - Set this option to enable token-based authentication on all ports.
      • token-preambula - (optional) Specifies the preamble tag that is affixed to the start of the password token. Default value is {PXZ}. Genesys recommends that you do not configure this option and use the default value, unless you have a reason to override the default value.
      • token-uuid - (optional) Specifies a UUID to be used to generate a symmetric key. If not specified, Configuration Server uses a value generated internally by the primary master Configuration Server for the particular Configuration Database.

      For detailed information about these options, refer to the Configuration Server Configuration Options chapter of the Framework Configuration Options Reference Manual.

   2. Configure the following configuration options in the [general] section of every Pulse application object: