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100.0.100.04

EX Engage Connector Agent State Sync Service Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/28/23 General X

What's New

This release contains the following new features and enhancements:

  • This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:

Syncing agent status between Genesys Cloud and Engage is improved. Previously, an agent that was created in Engage and deleted in Genesys Cloud would not have the agent presence synced correctly if that agent was recreated in Engage. (CCEASS-248)


Upgrade Notes

No special procedure is required to upgrade to release 100.0.100.04.

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