8.5.202.19

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
01/26/18	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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When Genesys Web Services attempts to recover Agent State after disconnecting and reconnecting with Interaction Server, it no longer assumes that interactions that are in the INVITED state have already been accepted by an agent. Minimum required version of Interaction Server is 8.5.106.05; earlier than this version, Interaction Server does not provide interaction status (INVITED, ACCEPTED) information. (HTCC-29115)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.19.