WaitlistTimeout
Section: CalendarService
Default Value: 30
Valid Values: Any positive integer, -1
Changes Take Effect: Immediately
Dependencies: None
Modified: 8.5.207.09
Specifies the interval (in minutes) between the processes handling time-off bidding and wait-listed items.
Setting this option value to -1 turns this functionality off.
OffloadWaitlistedRequests
Section: CalendarService
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: WaitlistTimeout
Introduced: 8.5.220.08
When set to true, introduces optional offloading of the time-off requests for later offline processing by the waitlist processing task. It allows freeing the WFM Server from the need for synchronous processing of resource-expensive time-off requests at a time when multiple agents request time-offs at the same time. Prior to version 8.5.220.08 or when the option is set to false, even when time-off waitlisting is enabled, the WFM Server synchronously checks the validity of the time-off request (including balance and limits) before waitlisting the request, which creates an avoidable load on the server, all at the worst time. Enabling time-off offloading will waitlist eligible time-off requests instantly and perform further time-off limits and balance validation offline during waitlist processing.
The OffloadWaitlistedRequests option has a dependency on the WaitlistTimeout option, which must be enabled on at least one WFM Server.
When this option is disabled (by default), the time-off request would become waitlisted only if time-off limits were reached and would be instantly granted or declined in all other cases (for example, insufficient time-off balance). When this option is enabled, all time-off requests that can be waitlisted are instantly waitlisted. The request status is resolved offline during the waitlist processing. The time-off requests that were auto-declined during the waitlist processing are now allowed to be deleted by the agent to make it possible for the agents to resubmit another time-off request on the same date. The agents are still not allowed to delete the declined time-off request if it was declined by the supervisor.
OffloadWaitlistedRequests
Section: CalendarService
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: WaitlistTimeout
Introduced: 8.5.220.08
When set to true, introduces optional offloading of the time-off requests for later offline processing by the waitlist processing task. It allows freeing the WFM Server from the need for synchronous processing of resource-expensive time-off requests at a time when multiple agents request time-offs at the same time. Prior to version 8.5.220.08 or when the option is set to false, even when time-off waitlisting is enabled, the WFM Server synchronously checks the validity of the time-off request (including balance and limits) before waitlisting the request, which creates an avoidable load on the server, all at the worst time. Enabling time-off offloading will waitlist eligible time-off requests instantly and perform further time-off limits and balance validation offline during waitlist processing.
The OffloadWaitlistedRequests option has a dependency on the WaitlistTimeout option, which must be enabled on at least one WFM Server.
When this option is disabled (by default), the time-off request would become waitlisted only if time-off limits were reached and would be instantly granted or declined in all other cases (for example, insufficient time-off balance). When this option is enabled, all time-off requests that can be waitlisted are instantly waitlisted. The request status is resolved offline during the waitlist processing. The time-off requests that were auto-declined during the waitlist processing are now allowed to be deleted by the agent to make it possible for the agents to resubmit another time-off request on the same date. The agents are still not allowed to delete the declined time-off request if it was declined by the supervisor.
8.5.220.08
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/29/23 | Update | X |
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What's New
This release contains the following new features and enhancements:
- WFM introduces optional offloading of the time-off requests for later offline processing by the waitlist processing task. It allows freeing the WFM Server from the need for synchronous processing of resource-expensive time-off requests at a time when multiple agents request time-offs at the same time. Currently, even when time-off waitlisting is enabled, the WFM Server synchronously checks the validity of the time-off request (including balance and limits) before waitlisting the request, which creates an avoidable load on the server, all at the worst time. Enabling time-off offloading will waitlist eligible time-off requests instantly and perform further time-off limits and balance validation offline during waitlist processing.
- The time-off offloading can be enabled or disabled by setting the new WFM Server application option, OffloadWaitlistedRequests.
- This option is disabled by default to preserve existing functionality. The OffloadWaitlistedRequests option has a dependency on the existing option WaitlistTimeout, which must be enabled on at least one WFM Server.
- When this option is disabled (by default), the time-off request would become waitlisted only if time-off limits were reached and would be instantly granted or declined in all other cases (for example, insufficient time-off balance). When this option is enabled, all time-off requests that can be waitlisted are instantly waitlisted. The request status is resolved offline during the waitlist processing. The time-off requests that were auto-declined during the waitlist processing are now allowed to be deleted by the agent to make it possible for the agents to resubmit another time-off request on the same date. The agents are still not allowed to delete the declined time-off request if it was declined by the supervisor.
Resolved Issues
This release contains the following resolved issues:
The response time of some slow-performing requests has been greatly improved. Previously, the requests to load performance intra-day information executed very slowly, consuming a lot of CPU when the target time zone was unavailable or the local time zone was used. (WFM-37128)
The WFM Server running in the backup mode no longer consumes an extra CPU core when configuration synchronization is enabled. (WFM-37124)
The Meeting Scheduler now schedules meetings successfully. Previously, the Meeting Scheduler failed to schedule a meeting when the meeting’s time interval was set as 00:00 to 00:00 and the selected time zone differed from the site’s time zone. (WFM-37085)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.220.08.