Sizing

This article describes the sizing requirements for your contact center based on the number of agents using Genesys.

Standard Deployment Sizing

• Small (S) to Medium (M) enterprise is considered to have <=5000 agents
• Large (L) enterprise is considered to have >5000 agents

Standard hardware requirement is as follows:

• 4CPU, 16GB RAM, 32GB HDD for Standard GWS API VM
• One VM: API (no WWE) + Platform service – can handle 1000 agents, login rate 1 agent/sec, transactions not limited factor

The following table provides hardware information for various agent volumes of usage

Contact Center Size	Hardware sizing
Small	One VM: API (WWE) + Platform service Indexing (Conf+Stat)
Large	WWE – Ingress, outside of VM One VM: API + Platform service - Indexing Conf X 2, Indexing Stats X2