EX Engage Connector Agent State Sync Service

This article provides details about all 100.0.x releases of EX Engage Connector Agent State Sync Service.

• July 28, 2023 (100.0.100.04)
• July 14, 2023 (100.0.100.03)
• Third Party Limitations

July 28, 2023 (100.0.100.04)

Resolved Issues

• The agent status sync between Genesys Cloud and Engage is improved. Previously, if an agent (created in Engage) was deleted in Genesys Cloud, The agent presence was not synced correctly if that agent was recreated in Engage. (CCEASS-248)

July 14, 2023 (100.0.100.03)

What's New

• This is the initial release of EX Engage Connector Agent State Sync Service (EXAS).

Third Party Limitations

• EXAS service uses the third-party Jakarta library. As per its license recommendations, customers may modify this library in an additional image layer, but Genesys is not obligated in any way to support problems that may be introduced by this additional image layer.