Deploying Outbound Contact eXpert

Follow the below steps to deploy Outbound Contact eXpert:

1. Deploy

   $ sudo rpm -i ./ocx-8.6.003.01-1.x86_64.rpm

2. Edit the OCX configuration Yaml file in the following path:

   /opt/genesys/ocx

   $ nano /opt/genesys/ocx/config_ocx.yaml

3. Start OCX:

   $ systemctl start genesys-ocx

4. Check the OCX deployment status using the following command:

   Short status:

   $ sudo genesys-ocx status

   Extended status:

   $ systemctl status genesys-ocx

5. Add OCX to auto-start:

   $ systemctl enable genesys-ocx

   OCX will be available at http://<hostname>:<port>/ocx/ui

   Where hostname is the DNS name or IP address of the host where OCX was installed and where the port is OCX configured listener port, 3000 by default.

6. Restart OCS:

   $ sudo genesys-ocx restart

   Or

   $ systemctl restart genesys-ocx

Important

1. After OCX is deployed, access the user interface using a supported browser with the url - http://<hostname>:<port>/ocx/ui
   • Where hostname is the DNS name or IP address of the host where OCX was installed
   • Where port is OCX configured listener port, 3000 by default
2. OCX health and version info can be viewed at OCX UI Main Menu/About (“?” icon in the top right section of the screen)