Product Alerts (formerly Release Advisory)

Draft content here.

• Because of a known issue (Issue #952), do not use Microsoft JDBC Driver 7.2.0 in Microsoft SQL Server deployments.
• Because of a known issue, Oracle Thin Driver release 12.2.0.1 is not supported in releases earlier than 8.5.012.15.
• Genesys recommends that you install Genesys Info Mart Manager release 8.5.010.02+ only with GAX releases 8.5.270.06+.
• If you are migrating from a release prior to 8.0.101.12 and if you are using more than one instance of Outbound Contact Server (OCS), contact Genesys Customer Care for instructions on how to migrate to the latest release without loss of Outbound Contact data.
• Migration from 7.x releases of Genesys Info Mart to release 8.x is not supported.
• Genesys Info Mart release 8.x does not support IBM DB2 databases.
• For deployments where Genesys Info Mart is installed on a 64-bit Windows operating system and where Genesys Info Mart accesses Oracle databases, Genesys Info Mart requires you to install a Java Development Kit (JDK) or Server Java Runtime Environment (JRE). If you are installing a 32-bit JDK or Server JRE for Genesys Info Mart on a 64-bit Windows operating system, the default installation folder is <drive_path>:\Program Files (x86)\ (for example, C:\Program Files (x86)). There is a known bug (3807408) in Oracle that causes authentication errors when the executable path contains parentheses. Genesys recommends installing the JDK or Server JRE using a folder that does not contain parentheses. Refer to Oracle MetaLink article 334528.1 for more information.