Solution Table of Contents Page

Welcome title: Genesys Interaction Recording Solution Guide

Overview title: About Genesys Interaction Recording

• NewinthisRelease title: Genesys Interaction Recording 8.5.2
  
• Fulltimerecording title: Recording Methods
  
• HowCallRecordingWorks title: How Recording Works
  

RoadMap title: Getting Started with Genesys Interaction Recording

Deploy852 title: Deploying Genesys Interaction Recording in a Single-Tenant Deployment

• IRWebServices title: Deploying Interaction Recording Web Services (RWS)
  
  • IRWSPrerequisites title: Prerequisites
    
  • DeployingCassandra2x title: Deploying Cassandra
    
    • InstallCassandra2x title: Installing and Configuring Cassandra
      
    • UpgradingCassandraTo2x title: Upgrading Cassandra to 2.2
      
  • IRWSWebDAV title: Configuring WebDAV
    
  • IRWSCassandra title: Initializing Cassandra
    
  • IRWSElastic title: Elasticsearch
    
  • IRWSInstall title: Installing
    
  • IRWSDeployWeb title: Deploying the Web Application
    
  • IRWSConfigure title: Configuring Interaction Recording Web Services
    
  • IRWSSecurity title: Configuring Security
    
  • IRWSTesting title: Starting and Testing
    
  • IRWSFeatures title: Configuring Features
    
  • IRWSOptions title: Configuration Options
    
• WebServices title: Deploying Web Services and Applications for GIR
  
• SIP title: Deploying SIP Server for GIR
  
• ICON title: Deploying Interaction Concentrator for GIR
  
• RCS title: Deploying Recording Crypto Server
  
• GAXPlug title: Deploying the Recording Plug-in for GAX
  
• RPS title: Deploying Recording Processor Script
  
• VP title: Deploying Voice Processor
  
• MCPRM title: Deploying Genesys Voice Platform for GIR
  
• Encrypt title: Encrypting and Provisioning Certificates
  
• SRC title: Deploying the Screen Recording Service
  
• SRC-Adv title: Deploying the Screen Recording Service - Advanced Configuration
  
• Muxer title: Deploying Recording Muxer Script
  
• Speech title: Deploying SpeechMiner for GIR
  
• WDE title: Deploying Workspace Desktop Edition for GIR
  
• Permissions title: Configuring permissions, access control, and privacy
  
• TLS title: Secure Transport Configuration
  
• MLM title: Configuring Media Lifecycle Management
  
• FolderHeirarchy title: Creating Folder Hierarchy for Recording Storage
  
• LoadBalancing title: Setting up the Load Balancer in a Single-Tenant Environment
  
• AddConfig title: Additional Feature Configuration
  
• GirOptions title: Genesys Interaction Recording Options Reference
  

Tenancy title: Deploying Genesys Interaction Recording in a Multi-Tenant Deployment

• IRWebServices title: Deploying Interaction Recording Web Services (RWS)
  
  • IRWSPrerequisites title: Prerequisites
    
  • DeployingCassandra2x title: Deploying Cassandra
    
  • InstallCassandra2x title: Installing and Configuring Cassandra
    
  • UpgradingCassandraTo2x title: Upgrading Cassandra to 2.2
    
  • IRWSWebDAV title: Configuring WebDAV
    
  • IRWSCassandra title: Initializing Cassandra
    
  • IRWSElastic title: Elasticsearch
    
  • IRWSInstall title: Installing
    
  • IRWSDeployWeb title: Deploying the Web Application
    
  • IRWSConfigure title: Configuring Interaction Recording Web Services
    
  • IRWSSecurity title: Configuring Security
    
  • IRWSTesting title: Starting and Testing
    
  • IRWSFeatures title: Configuring Features
    
  • IRWSOptions title: Configuration Options
    
• WebServices title: Deploying Web Services and Applications for GIR
  
• SIP title: Deploying SIP Server for GIR
  
• ICON title: Deploying Interaction Concentrator for GIR
  
• RCS title: Deploying Recording Crypto Server
  
• GAXPlug title: Deploying the Recording Plug-in for GAX
  
• RPS title: Deploying Recording Processor Script
  
• VP title: Deploying Voice Processor
  
• MCPRM title: Deploying Genesys Voice Platform for GIR
  
• Encrypt title: Encrypting and Provisioning Certificates
  
• SRC title: Deploying the Screen Recording Service
  
• SRC-Adv title: Deploying the Screen Recording Service - Advanced Configuration
  
• Muxer title: Deploying Recording Muxer Script
  
• Speech title: Deploying SpeechMiner for GIR
  
• WDE title: Deploying Workspace Desktop Edition for GIR
  
• Permissions title: Configuring permissions, access control, and privacy
  
• TLS title: Secure Transport Configuration
  
• MLM title: Configuring Media Lifecycle Management
  
• FolderHeirarchy title: Creating Folder Hierarchy for Recording Storage
  
• LoadBalancingMT title: Setting up the Load Balancer in a Multi-Tenant Environment
  
• AddConfig title: Additional Feature Configuration
  
• GirOptions title: Genesys Interaction Recording Options Reference
  

Upgrade title: Migrate Genesys Interaction Recording from a Single Tenant to a Multi-Tenant Deployment

Architecture title: Architecture and Features

• Components title: Genesys Interaction Recording Components
  
• IVRRecording title: IVR Recording
  
• Multisite title: Multi-Site Call Transfers
  
• CallFlows title: Call Flows
  
• CallRecording title: The Call Recording Model
  
• ScreenRecording title: Screen Recording Architecture
  
• MultipleDataCenterLocations title: Multiple data center locations
  
• MediaLifeCycle title: Media Lifecycle Management
  
• ScalabilityandHighAvailability title: Scalability and High Availability
  
• Encryption title: Security and Encryption
  
• Archiving title: Archiving and Metadata
  
• AccessControl title: Access Control for Recording Users
  
• T-Library title: How the T-Library Works for GIR
  
• UserInterfaces title: User Interfaces
  
• Geo-Location title: Geo-Location
  
• AudioTones title: Audio Tones
  
• Reporting title: Reporting
  

Appendix title: Appendixes

• spd title: Example Solution Definition SPD File
  
• Storage title: Disk Storage Recommendations
  
• EncryptionSample title: Sample Certificate and Key File Generation
  
• GWSSettings title: Interaction Recording Web Services (Web Services) Group Settings
  
• HeirarchyExamples title: Agent Hierarchy and Partitioning Examples
  
• TLS title: Secure Transport Configuration
  
• Recovering title: Automated Recovery of Recordings
  
• RecoverRP title: Recovering Metadata for SpeechMiner
  
• Troubleshooting title: Troubleshooting
  
• terms title: Understanding Genesys Interaction Recording
  
• minimum title: Minimum Recommended Versions
  
• alarms title: GIR Alarms