Contributions/KrisMcG
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- 20:04, February 2, 2017 (diff | hist) . . (+5) . . Documentation:PSAAS:AdministratorTOCdraft
- 20:01, February 2, 2017 (diff | hist) . . (+166) . . Documentation:PSAAS:Administrator:umgrAgentGroups:draft (Undo revision 497156 by KrisMcG (talk))
- 19:57, February 2, 2017 (diff | hist) . . (-671) . . Documentation:PSAAS:Administrator:umgrAgentGroups:draft
- 19:51, February 2, 2017 (diff | hist) . . (+281) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Contact center settings)
- 19:34, February 2, 2017 (diff | hist) . . (-6,793) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Agent groups)
- 19:32, February 2, 2017 (diff | hist) . . (-5) . . Documentation:PSAAS:AdministratorTOCdraft
- 19:29, February 2, 2017 (diff | hist) . . (+7,032) . . N Documentation:PSAAS:Administrator:umgrAgentGroups:draft (Created page with "=Agent groups= An ''Agent Group'' is a logical grouping of agents. Agent groups are typically set up to provide particular sets of contact-center services. The '''Agent Group...")
- 19:25, February 2, 2017 (diff | hist) . . (-414) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Skills)
- 19:17, February 2, 2017 (diff | hist) . . (+24) . . Documentation:PSAAS:AdministratorTOCdraft
- 19:15, February 2, 2017 (diff | hist) . . (+33) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Desktop Options)
- 19:12, February 2, 2017 (diff | hist) . . (-674) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Desktop Options)
- 19:11, February 2, 2017 (diff | hist) . . (+800) . . N Documentation:PSAAS:Administrator:umgrDesktopOptions:draft (Created page with "= Desktop Options= To configure desktop options, click '''Contact Center Settings > Desktop Options'''. On the '''Desktop Options''' page, you can select the channels and othe...")
- 19:09, February 2, 2017 (diff | hist) . . (+32) . . Documentation:PSAAS:AdministratorTOCdraft
- 15:41, February 2, 2017 (diff | hist) . . (-1) . . Documentation:RN:web-svr-apps85rn:web-svr-apps8520141:8.5.x (→What's New)
- 15:51, February 1, 2017 (diff | hist) . . (+3) . . Documentation:HTCC:IWWDep:CustomerCase:8.5.2DRAFT (→Displaying Active URLs in Case Information)
- 15:50, February 1, 2017 (diff | hist) . . (+168) . . Documentation:HTCC:IWWDep:CustomerCase:8.5.2DRAFT (→Displaying Active URLs in Case Information)
- 15:35, February 1, 2017 (diff | hist) . . (+1) . . Documentation:HTCC:IWWDep:Email:8.5.2DRAFT (→privilege.email.can-forward)
- 15:35, February 1, 2017 (diff | hist) . . (+404) . . Documentation:HTCC:IWWDep:Email:8.5.2DRAFT (→privilege.email.can-forward)
- 14:50, February 1, 2017 (diff | hist) . . (+1,045) . . Documentation:HTCC:IWWDep:OverridingInteractionWorkspaceOptions:8.5.2DRAFT (→Overriding Workspace Options)
- 20:08, January 31, 2017 (diff | hist) . . (+31) . . Documentation:PSAAS:Administrator:UserMan:draft
- 20:06, January 31, 2017 (diff | hist) . . (+554) . . Documentation:PSAAS:Administrator:UserMan:draft (→Agent accounts)
- 16:26, January 31, 2017 (diff | hist) . . (0) . . File:UmgrDesktopOptionsvoice.png (KrisMcG uploaded a new version of File:UmgrDesktopOptionsvoice.png) (current)
- 16:23, January 31, 2017 (diff | hist) . . (+426) . . Documentation:PSAAS:Administrator:umgrVoice:draft (→Voice options)
- 16:01, January 31, 2017 (diff | hist) . . (-613) . . Documentation:PSAAS:Administrator:umgrCRMAdapter:draft (→CRM Adapter)
- 15:52, January 31, 2017 (diff | hist) . . (+2) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Desktop Options)
- 15:51, January 31, 2017 (diff | hist) . . (+186) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Agent groups)
- 15:48, January 31, 2017 (diff | hist) . . (+7,240) . . N Documentation:PSAAS:Administrator:umgrCRMAdapter:draft (Created page with "=CRM Adapter= To configure options for the Gplus Adapter, click '''Contact Center Settings > CRM Adapter'''. The options on the '''CRM Adapter''' page are organized into sect...")
- 15:46, January 31, 2017 (diff | hist) . . (-7,303) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→CRM Adapter)
- 15:43, January 31, 2017 (diff | hist) . . (-24) . . Documentation:PSAAS:AdministratorTOCdraft
- 15:41, January 31, 2017 (diff | hist) . . (+816) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Desktop Options)
- 15:32, January 31, 2017 (diff | hist) . . (+330) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft (→Desktop Options)
- 15:28, January 31, 2017 (diff | hist) . . (+1) . . Documentation:PSAAS:Administrator:umgrFeedback:draft
- 15:25, January 31, 2017 (diff | hist) . . (+162) . . Documentation:PSAAS:Administrator:umgrChannels:draft
- 15:23, January 31, 2017 (diff | hist) . . (+62) . . Documentation:PSAAS:Administrator:umgrGlobalLogin:draft
- 15:20, January 31, 2017 (diff | hist) . . (+62) . . Documentation:PSAAS:Administrator:umgrSupervisor:draft
- 15:18, January 31, 2017 (diff | hist) . . (+62) . . Documentation:PSAAS:Administrator:umgrVoice:draft
- 15:17, January 31, 2017 (diff | hist) . . (+63) . . Documentation:PSAAS:Administrator:umgrChat:draft
- 15:15, January 31, 2017 (diff | hist) . . (+63) . . Documentation:PSAAS:Administrator:umgrEmail:draft
- 15:14, January 31, 2017 (diff | hist) . . (+63) . . Documentation:PSAAS:Administrator:umgrRecording:draft
- 15:13, January 31, 2017 (diff | hist) . . (-1) . . Documentation:PSAAS:Administrator:umgrContact:draft
- 15:12, January 31, 2017 (diff | hist) . . (+63) . . Documentation:PSAAS:Administrator:umgrContact:draft
- 15:11, January 31, 2017 (diff | hist) . . (-18,904) . . Documentation:PSAAS:Administrator:ConfigCallcenter:draft
- 15:09, January 31, 2017 (diff | hist) . . (+1,952) . . N Documentation:PSAAS:Administrator:umgrFeedback:draft (Created page with "= Feedback option= In the '''Feedback''' section, you can enable the following options: {{CloudStep_Stack |title= |text= * '''Feedback''' enables the '''Feedback''' icon to b...")
- 15:06, January 31, 2017 (diff | hist) . . (+398) . . N Documentation:PSAAS:Administrator:umgrStandardResponse:draft (Created page with "= Standard Response Library options= {{CloudStep_Stack |title= |text= In the '''Standard Response Library''' section, you can enable or disable the {{Glossaryterm|term=Standa...")
- 15:05, January 31, 2017 (diff | hist) . . (0) . . Documentation:PSAAS:Administrator:umgrContact:draft
- 15:04, January 31, 2017 (diff | hist) . . (+3,236) . . N Documentation:PSAAS:Administrator:umgrContact:draft (Created page with "= Contact options= {{CloudStep_Stack |title= |text=In the '''Contact''' section, you can enable the following options: *'''Contact''' enables agents to access contact feature...")
- 15:03, January 31, 2017 (diff | hist) . . (+355) . . N Documentation:PSAAS:Administrator:umgrRecording:draft (Created page with "= Recording options= {{CloudStep_Stack |title= |text=In the '''Recording''' section, configure the following options: *'''Call Recording''' sets the agent's desktop to record...")
- 15:01, January 31, 2017 (diff | hist) . . (+1,116) . . N Documentation:PSAAS:Administrator:umgrEmail:draft (Created page with "= Email options= {{CloudStep_Stack |title= |text=In the '''Email''' section, configure the following options: *'''Email Auto Answer''' specifies that email interactions are a...")
- 14:58, January 31, 2017 (diff | hist) . . (+2,523) . . N Documentation:PSAAS:Administrator:umgrChat:draft (Created page with "= Chat options= {{CloudStep_Stack |title= |text=In the '''Chat''' section, configure the following options: *'''Chat Auto Answer''' specifies that chat interactions are autom...")
- 14:56, January 31, 2017 (diff | hist) . . (+3,574) . . N Documentation:PSAAS:Administrator:umgrVoice:draft (Created page with "= Voice options= {{CloudStep_Stack |title= |text=In the '''Voice''' section, configure the following options: *'''Voice Auto Answer''' specifies that voice interactions are a...")
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