Outbound Contact
What is Outbound Contact?
Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.
Current documentation set for Outbound Contact 8.1.
Outbound Contact 8.1 Deployment Guide
Use this downloadable PDF to configure and install the applications and components used to run Outbound Contact.
Outbound Contact 8.1 Reference Manual
Use this downloadable PDF to find reference information used to configure and install Outbound Contact.
Genesys 8.1 Proactive Contact Solution Guide
Use this downloadable PDF to learn how the integration of Outbound Contact and the Genesys Voice Platform (GVP) provides the Proactive Contact Solution.
[http:// Solution Guide]
Documentation set for Outbound Contact 8.0.
Outbound Contact 8.0 Deployment Guide
Use this downloadable PDF to find instructions to configure and install applications and components used to run Outbound Contact.
[http:// Deployment Guide]
Outbound Contact 8.0 Reference Manual
Use this downloadable PDF to find reference information used to configure and install Outbound Contact.
[http:// Reference Manual]
Genesys 8.0 Proactive Contact Solution Guide
Use this downloadable PDF to learn how the integration of Outbound Contact and the Genesys Voice Platform (GVP) provides the Proactive Contact Solution.
[http:// Solution Guide]
Documentation set for Outbound Contact 7.6.
Outbound Contact 7.6 Deployment Guide
Use this downloadable PDF to find instructions to configure and install the applications and components used to run Outbound Contact.
[http:// Deployment Guide]
Outbound Contact 7.6 Reference Manual
Use this downloadable PDF to find reference information used to configure and install Outbound Contact.
[http:// Reference Manual]
Genesys 7.6 Proactive Contact Solution Guide
Use this downloadable PDF to learn how the integration of Outbound Contact and the Genesys Voice Platform (GVP) provides the Proactive Contact Solution.
[http:// Solution Guide]