Reporting

What is Genesys Reporting?

Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CC Analyzer and CCPulse+, which draw on much of the same data but provide different functional capabilities.

 Current documentation set for Reporting 8.0.1.

Reporting 8.0.1 Deployment Guide

Use this downloadable PDF to read about detailed instructions for configuring and installing Historical and Real-Time Reporting.

 [http:// Deployment Guide]

Reporting Technical Reference 8.0.1 Overview

Use this downloadable PDF to learn about reporting within a Genesys environment. (First of five books in the Reporting Technical Reference series.)

 [http:// Overview]

Reporting Technical Reference 8.0.1 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. (Third of five books in the Reporting Technical Reference series.)

 [http:// Solution Reporting Templates]

Reporting Technical Reference 8.0.1 Customization

Use this downloadable PDF to learn about reporting within a Genesys environment. (Fourth of five books in the Reporting Technical Reference series.)

 [http:// Customization]

Reporting Technical Reference 8.0 Overview

Use this downloadable PDF to learn reporting within a Genesys environment. (First book in the Reporting Technical Reference series.)

 [http:// Overview]

Reporting Technical Reference 8.0 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. Third book in the Reporting Technical Reference series.)

 [http:// Solution Reporting Templates]

Reporting Technical Reference 8.0 Customization

Use this downloadable PDF to learn about reporting within a Genesys environment. (Fourth book in the Reporting Technical Reference series.)

 [http:// Customization]

  Documentation set for Reporting 7.6.

Reporting Technical Reference 7.6 Overview

Use this downloadable PDF to learn about reporting within a Genesys environment. (First book in the Reporting Technical Reference series.)

 [http:// Overview]

Reporting Technical Reference 7.6 Report Generation Assistant

Use this downloadable PDF to learn about the Report Generation Assistant, the Genesys-designed Hyperion query document. (Second book in the Reporting Technical Referenceseries.)

 [http:// Report Generation Assistant]

Reporting Technical Reference 7.6 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. (Third book in the Reporting Technical Reference series.)

 [http:// Solution Reporting Templates]

Reporting Technical Reference 7.6 Customization

Use this downloadable PDF to learn about reporting within a Genesys environment. (Fourth book in the Reporting Technical Reference series.)

 [http:// Customization]

Reporting Technical Reference 7.6 Data Mart Conceptual Data Model

Use this downloadable PDF to find the Conceptual Data Model graphs and Data Mart Aggregation model, and Data Mart objects. (Fifth book in the Reporting Technical Reference series.)

 [http:// Conceptual Data Model]