eServices
What is eServices?
eServices (called Multimedia in 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.
Current documentation set for eServices 8.1.
eServices 8.1 Deployment Guide
This guide introduces you to the architecture, required components, and procedures relevant to the deployment of a Genesys eServices solution in your contact center.
eServices 8.1 User's Guide
This guide helps you to understand the concepts, terminology, and procedures that are relevant to eServices.
eServices 8.1 Reference Manual
This guide provides you with information on eServices configuration options and on filed codes used in standard responses.
eServices 8.1 Social Media Solution Guide
This guide covers areas of information that are required for using the Genesys Social Engagement product.
Universal Contact Server 8.1 Context Services User’s Guide
This guide describes the Context Services functionality of Universal Contact Server (UCS).
eServices 8.1 Web API Client Developer's Guide
This guide hows you how to turn your contact center into an Internet contact center by adding chat and e-mail support.
eServices 8.1 Help
Use these help files to familiarize yourself with what eServices enables you to do in your contact center environment.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
Documentation on Knowledge Base
Comments or questions about this documentation? Contact us for support!