Installing Genesys Web Engagement

Purpose: List the Installation tasks for Genesys Web Engagement. Note that if the installation is successful, you must create a Web Engagement application before your can run and test Web Engagement. See Developer's Guide for further details.

Tasks	Procedures
Preparing for Configuration Server	Importing the Application Templates for the Web Engagement Servers Creating the Configuration Application for the Backend Server Creating the Configuration Application for the Frontend Server
Configuring the Web Engagement Backend Server	Configuring the Backend Server Application
Configuring the Web Engagement Frontend Server	Configuring the Frontend Server Application
Installing on Windows	Installing Web Engagement on the Windows operating system
Installing on Linux	Installing Web Engagement on the Linux operating system
Provisioning (Optional)	Provisioning for Web Engagement
Additional Configuration and Installation Steps
Implementing Load Balancing	Install the Load Balancing Frontend and Backend Servers Check the Configuration for the Load Balancing Frontend and Backend Servers Create Server Nodes Configure Apache for the Load Balancing Frontend Server Configure Apache for the Load Balancing Backend Server Configure Cassandra for the Load Balancing Backend Server Configure Cassandra for the Backend Server Nodes Configure Rules Deployment for the Cluster
Deploying to Production Environment	Deploying to Production Environment
Installing the Plug-ins
Installing Interaction Workspace Plug-in	Tasks for Installing Plug-ins
Installing Genesys Administrator Extension Plug-in	Tasks for Installing Plug-ins