Universal Workflow Solution

What is Universal Workflow Solution?

Universal Workflow Solution is a solution containing a set of configurable components that integrate Exigen Workflow and Genesys CIM Platform systems in a call center environment to provide a blended delivery of interactions to agents according to call center business rules. Exigen Universal Process Link interacts with Genesys CIM Platform using Open Media interfaces.

 Current documentation set for Universal Workflow Solution 5.6.

Exigen Universal Process Link 5.6 Channel Services Configuration and Installation Guide

Use this downloadable PDF to deploy, install, and configure Exigen Universal Process Link.

 [http:// Configuration and Installation Guide]

Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 1: Design and Configuration

Use this downloadable PDF to find out how to configure and run Print Server and monitor all print jobs in the database.

 [http:// Administrator's Guide]

Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 2: Business Component Reference

Use this downloadable PDF to deploy Workforce Management and enable its features.

 [http:// Administrator's Guide]

Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 3: Utilities

Use this downloadable PDF to find out about the utility applications that are available in Exigen Workflow. Exigen Workflow utilities perform maintenance procedures within Exigen Workflow applications and throughout the database. Some utilities are designed to create electronic stamps and templates used in specific workflow applications.

 [http:// Administrator's Guide]

Exigen Workflow 5.6 Process Control Services Installation Guide

== Use this downloadable PDF to install Exigen Workflow. To effectively use this guide, a good understanding of database systems and general computer terminology is required.==  [http:// Installation Guide]

Exigen Workflow 5.6 Process Control Services System Requirements

Use this downloadable PDF to learn about client and web system requirements, component third-party software requirements, and Exigen product versions that are compatibile with Exigen Workflow 5.6.12.

 [http:// System Requirements]

Exigen Workflow 5.6 Process Control Services User's Guide

Use this downloadable PDF to understand the specific Exigen Workflow features, it's users, a system overview, data structure, and workflow concepts . This guide is useful as a reference for the Exigen Workflow end user.

 [http:// User's Guide]

  Documentation set for Universal Workflow Solution 2.3.

Universal Workflow Link Developer's Guide

== Use this downloadable PDF to obtain information about the requirements to develop and customize the Genesys Universal Agent Desktop to work with Universal Workflow Link. provides information necessary to understand and configure Universal Workflow Link software.==  [http:// Developer's Guide]

Universal Workflow Link Configuration Guide

== Use this downloadable PDF to obtain an understanding of the requirements to configure Universal Workflow Link software. The guide does not describe the concepts and functionality of Exigen Workflow or Genesys Enterprise Routing Solution (Genesys ERS).==  [http:// Configuration Guide]