Voice Treatment

What is Voice Treatment?

Genesys Voice Treatment Option (VTO) is an innovative client-server application that works with Genesys Enterprise Routing to apply pre-routing information collection and queue-call treatments to incoming calls. It is fully integrated within the Genesys framework.

 Current documentation set for Voice Treatment 7.0.

Voice Treatment Option 7 Voice Manager User's Guide

Use this downloadable PDF to learn about concepts, terminology, and procedures.

 [http:// User's Guide]

Voice Treatment Option 7 Voice Server User's Guide

Use this downloadable PDF to learn about the concepts, terminology, and procedures.

 [http:// User's Guide]

  Documentation set for Voice Treatment 6.5.

Voice Treatment Manager 6.5 User's Guide

Use this downloadable PDF to find information about Voice Treatment (VT) Manager, which serves as the user interface for Voice Treatment Option.

 [http:// User's Guide]

Voice Treatment Server Release 6.5 User's Guide

Use this downloadable PDF to install, and configure the Voice Treatment Server, which is the server component of the Voice Treatment Option.

 [http:// User's Guide]