Voice Treatment

What is Voice Treatment?

Genesys Voice Treatment Option (VTO) is an innovative client-server application that works with Genesys Enterprise Routing to apply pre-routing information collection and queue-call treatments to incoming calls. It is fully integrated within the Genesys framework.

 Current documentation set for Voice Treatment 7.0.

Voice Treatment Option 7 Voice Manager User's Guide

Use this downloadable PDF to learn about concepts, terminology, and procedures.

 [http:// User's Guide]

Voice Treatment Option 7 Voice Server User's Guide

Use this downloadable PDF to learn about the concepts, terminology, and procedures.

 [http:// User's Guide]

  Documentation set for Voice Treatment 6.5.

Voice Treatment Manager 6.5 User's Guide

Use this downloadable PDF to find information about Voice Treatment Manager

 [http:// User's Guide]

Voice Treatment Server Release 6.5 User's Guide

Use this downloadable PDF to install, and configure the Voice Treatment Server

 [http:// User's Guide]