Reporting
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and CC Analyzer, which draw on much of the same data but provide different functional capabilities.
Current documentation set for Reporting 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 7.6 release.
Notes from Barry:
-Links are currently unavailable in Alfresco. Please follow up with Lynn.
-Keep product version here to 8.1. If multiple guides are available, like to 8.0.1 and 8.0.2, list these inside the manual-box, something like on Documentation/PMA
Solution Reporting 7.6 documents available from the former Knowledge Base:
- Reporting 7.6 Data Sourcer User's Guide
- Reporting 7.6 ETL Runtime User's Guide
- Reporting 7.6 Physical Data Model for a Sybase Data Mart
- Reporting 7.6 Physical Data Model for an Oracle Data Mart
- Reporting 7.6 Physical Data Model for a Microsoft SQL Data Mart
- Reporting 7.6 Physical Data Model for a DB2 Data Mart
Reporting Technical Reference 8.0 Solution Reporting Templates
Use this document to learn about
Reporting Technical Reference 8.0 Customization
Use this document to learn about the points of customization in historical reporting, including each stage of the Data Collection, Data Mart, and Information Delivery Services.
We are currently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: