Reporting
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
Current documentation set for Reporting 8.0 and Reporting Templates 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 7.6 release.
Reporting 8.0 Deployment Guide
Use this document for step-by-step instructions to configure and install the Reporting components.
Reporting 8.0 CCPulse+ Administrator's Guide
Use this document to learn about customizing and troubleshooting your CCPulse+ application.
Reporting 8.0 Reference Manual
Use this document to learn about performance measurements, how Reporting behaves during time shifts, and how to set up custom reports for skills-based and partial-period reporting.
Reporting Technical Reference 8.0 Overview
Use this document to learn about the Genesys Call Model, the Genesys Multimedia Interaction Model, and the Genesys Statistical Model.
Reporting Technical Reference 8.0 Solution Reporting Templates
Use this document to learn about the Genesys-provided reporting templates for Genesys Universal Routing, Genesys eServices, Genesys SIP Instant Messaging, and Genesys Outbound Contact.
Reporting Technical Reference 8.0 Customization
Use this document to learn about the points of customization in historical reporting, including each stage of the Data Collection, Data Mart, and Information Delivery Services.
Reporting 8.0 Master Index
Solution Reporting 7.6 documents
See the "Earlier Releases" tab for a list of Reporting 7.6 documents that still apply for Reporting 8.0 and Reporting Templates 8.0.
We are currently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
The following Solution Reporting 7.6 documents still apply for the Reporting 8.0 release:
- Reporting 7.6 Data Sourcer User's Guide
- Reporting 7.6 ETL Runtime User's Guide
- Reporting 7.6 Physical Data Model for a Sybase Data Mart
- Reporting 7.6 Physical Data Model for an Oracle Data Mart
- Reporting 7.6 Physical Data Model for a Microsoft SQL Data Mart
- Reporting 7.6 Physical Data Model for a DB2 Data Mart
- Reporting Technical Reference 7.6 Data Mart Conceptual Data Model
- Reporting Technical Reference 7.6 Report Generation Assistant