Data Synchronization

Workforce Management (WFM) Server performs data synchronization automatically, bringing Configuration Database objects, such as agents, agent skills, time zones, and users into WFM. You can set the level of synchronization and the time period, in which you want WFM to perform full and real-time synchronization.

Before you configure the synchronization options, take note of the objects that WFM Server will synchronize when set to these levels 1 and 2:

SynchronizationLevel = 1	SynchronizationLevel = 2
*Only Sites associates with the current WFM Server are synchronized.	*Only Timezones, Skills and Users(only username,first/last name and e-mail) are synchronized. *All sites are synchronized, except those that are associated with another WFM Server. *Sites that are not associated with any WFM Server are also synchronized.

You configure this functionality in the WFM Server Application Option tab. For more information, see the SynchronizationLevel and SynchronizationTimeout configuration options.

Important

To avoid errors during synchronization and further work, your configuration must not contain duplicate names for switches, time zones, or skills—not under different tenants, and not in different Configuration Manager instances that access the same WFM database.