Changing Your Status
You can view your status in the Gplus Adapter for Salesforce at any time by looking at the agent status bar at the top of the window. Hover over it with your mouse for even more details about login time, phone number, overall state, and media channel state:
You can have more than one status: your overall status and your status on a particular media channel. You can manage your status on both — read on for details.
Updating your overall status
To update your overall status, just click the agent status bar and select a new status. Note: If you're logged in to multiple channels, selecting a new status here changes the status across all your channels.
Updating your status on a channel
To update your status for a particular media channel, click the main menu and select Channels to see the list of channels you're configured to use. Finally, click the white agent status box and select a new status from the list.
Status choices
When you change your status, you can choose from a list of states set by your administrator. Generally, you'll see Ready, Not Ready, and After Call Work, but you could also see After Call Work and Not Ready with specific reasons. Here's a brief look at the status choices you might see in the adapter:
- Ready — You're ready to start accepting calls.
- Not Ready — You're not ready to accept calls. You might be able to select a reason for the status, such as Not Ready - Lunch.
- After Call Work — You're not ready to accept calls because you're completing some admin duties for a previous call. You might be able to select a reason for the status, such as After Call Work - Verification.
- Log Off — You can log off all channels by selecting the Log Off option in the overall status list, or you can log off a particular media channel.
- Your status might be set to After Call Work when a call ends.
- Your status might be changed from After Call Work to Ready, Not Ready, or some other value, when you click Mark Done.