Workforce Management 8.5 Product Alerts

• Limitation for WFM Web for Supervisors in Google Chrome Stable Channel update version 42—By default, this browser version blocks the Java plug-in with no pop-up or other indication.
  
  Workforce Management 8.5.x supports Chrome, which means:
  • In WFM Web Supervisor 8.5.0—The java applet cannot be started (hangs on the "Checking Java" message).
  • In WFM Web Supervisor 8.5.1—Attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.

  
  Resolution:
  Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.

  To enable NPAPI in Chrome Version 42 and later:

  1. In your URL bar, enter: chrome://flags/#enable-npapi.
  2. Click the Enable link for the Enable NPAPI configuration option.
  3. Click the Relaunch button that appears at the bottom of the Configuration page.

  Official source from Oracle: www.java.com
  

• The Workforce Management Configuration Wizards—The wizards are no longer supported and are not included on the WFM 8.5 DVD.
  Consequently, the procedures that describe how to install WFM components by using the wizards are no longer documented. In addition, the Solution template (WFM_Solution_3rd_Party.sd) has been removed from the product DVD.
  Tip

  You can continue to use the Configuration Wizards to install WFM 8.1 components. Find these installation procedures in the Workforce Management 8.1 Administrator's Guide and the Solution template on the WFM 8.1 installation DVD.