System Messages

Messages from the System or Your Administrator

Your lead or your administrator can send messages directly to you or your group by using the Interaction Workspace Broadcast Message function. You might receive business-type messages or system-type messages.

Examples of business messages include:

• Performance reminders
• Instructions for you or your workgroup
• Information about upcoming events or requirements

Examples of system messages include:

• Switch is out of service
• Channel voice is out of/back in service
• The Universal Contact Server is out of service
• Cannot logout with an existing interaction