Revision as of 21:31, November 12, 2015 by Sschlich (talk | contribs) (Created page with "=Reset Mailbox Counters= <!--(SIPVM-3643)--> You can run a python script to correct an error that caused Feature Server to display incorrect totals for the number of messages ...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Reset Mailbox Counters

You can run a python script to correct an error that caused Feature Server to display incorrect totals for the number of messages in a mailbox.
This release includes two python scripts for you to run:

  • Script for mailbox counters renewal or reset: renewMailboxcountersColumnFamily.py
  • Script for checking mailbox counters: getAllMailboxCountersInfo.py

Procedure: Reset Mailbox Counters

  1. Verify that:
      Your Cassandra database is backed up. See these instructions.
    • All Feature Servers are up and running.
    • There is no voicemail activity (for example: depositing, reading voicemail, listening to voicemail).
  2. Run renewMailboxcountersColumnFamily.py script, collect the log and console output.
  3. Stop all Feature Servers (all FS nodes)
  4. Restart the 'master' FS node, and then each of the other FS nodes one at a time.

Sample Command Line

java -jar jython-2.7b1.jar renewMailboxcountersColumnFamily.py -H localhost -p 9160 –o ./ renewMailboxcountersColumnFamily.log
Comments or questions about this documentation? Contact us for support!