Digital Engagement and Mobile Engagement
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Digital Channels Engagement: empowering your employees
Genesys empowers your employees to help customers with a personalized experience every time they contact you across digital channels like social media and the web.
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Mobile Application Engagement: empowering your customers
Genesys transforms mobile interactions into true conversations, delivering a highly personalized and proactive experience based on customer value, history, and location.
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World-Class Products
The power of our Inbound Engagement solutions reside in the collection of world-class Genesys products that underlie them, such as:
- Genesys SIP Server acts as your enterprise switch to deliver call data across the full breadth of your contact center.
- Genesys Routing provides the intelligence that gets the call to the correct agent.
- What other ones?
About Genesys Cloud Solutions
Genesys Cloud solutions are built to grow and adapt to your changing needs. All our solutions come with the ability to meet the daily needs of your contact center.