Digital Engagement and Mobile Engagement
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Digital Channels Engagement: empowering your employees
Genesys empowers your employees to help customers with a personalized experience every time they contact you across digital channels like social media and the web.
Easy to Configure
Easy to Use
Mobile Application Engagement: empowering your customers
Genesys transforms mobile interactions into true conversations, delivering a highly personalized and proactive experience based on customer value, history, and location.
Easy to Configure
Easy to Use
The engine at the heart of the Genesys mobile solution is the customer. Following customers from initial contact across every channel, mobile engagement infuses each step of the journey with innovative customer service elements, such as:
- Escalating from mobile app via phone, text, chat, and more
- Connecting customers with the appropriate resources
- Scheduling interactions with customer service, notifications, and callbacks
- Incorporating context — including transaction history, location, and preferences
- Integrating seamlessly with mobile identification, verification, and social media
World-Class Products
The power of our Inbound Engagement solutions reside in the collection of world-class Genesys products that underlie them, such as:
- Genesys SIP Server acts as your enterprise switch to deliver call data across the full breadth of your contact center.
- Genesys Routing provides the intelligence that gets the call to the correct agent.
- What other ones?
About Genesys Cloud Solutions
Genesys Cloud solutions are built to grow and adapt to your changing needs. All our solutions come with the ability to meet the daily needs of your contact center.