Digital Engagement and Mobile Engagement
We've heard it before: you're only as good as your last customer experience. Delivering an experience that matches your customer's journey and needs, and doing so in a proactive manner by their preferred communication channel, is critical to providing a personalized and unforgettable experience. Genesys can help you win in today's new world of digital channels such as mobile, social, and web.
Digital Channels Engagement: empowering your employees
Genesys empowers your employees to help customers with a personalized experience every time they contact you across digital channels like social media and the web.
Easy to Use
With the Digital Engagement Center from Genesys, Agents use an omnichannel desktop supporting all channels, multimodal channel interactions, and agent scheduling, planning, and training. Genesys helps organizations manage consistent omnichannel customer experiences across designed journeys through the various capabilities of the Genesys Customer Experience Platform.
Mobile Application Engagement: empowering your customers
Genesys transforms mobile interactions into true conversations, delivering a highly personalized and proactive experience based on customer value, history, and location.
Easy to Use
The engine at the heart of the Genesys mobile solution is the customer. Following customers from initial contact across every channel, mobile engagement infuses each step of the journey with innovative customer service elements, such as:
- Escalating from mobile app via phone, text, chat, and more
- Connecting customers with the appropriate resources
- Scheduling interactions with customer service, notifications, and callbacks
- Incorporating context — including transaction history, location, and preferences
- Integrating seamlessly with mobile identification, verification, and social media
World-Class Products: empowering your business
The power of our Inbound Engagement solutions reside in the collection of world-class Genesys products that underlie them, such as:
- Genesys SIP Server acts as your enterprise switch to deliver call data across the full breadth of your contact center.
- Genesys Routing provides the intelligence that gets the call to the correct agent.
- What other ones and should they be links to docs.genesys.com or genesys.com?
About Genesys Cloud Solutions
Genesys Cloud solutions are built to grow and adapt to your changing needs. All our solutions come with the ability to meet the daily needs of your contact center.
Genesys delivers the full range of cloud-based call center and contact center applications. These include ACD routing, IVR, reporting, provisioning and agent optimization applications, while securely storing the business software and data on managed servers in remote datacenters. In most cases, legacy applications can be integrated with Cloud services in a hybrid model to provide easy transition and maximum client flexibility.
Easy to Configure
The Genesys Cloud platform enables you to create basic virtual contact-center infrastructure and begin using it within minutes.
With an easy-to-use configuration interface, you can adjust the agents in your contact center, configure skills, and tweak other important settings. Although you will be given some out-of-the-box routing strategies, you can customize and add to them with Genesys Designer, an easier-than-ever-to-use tool that lets you represent your contact center business logic in how you deliver calls to agents.