Stat Server, Real-Time Metrics Engine
What is Stat Server?
Stat Server tracks information about customer interaction networks (contact center, enterprise-wide, or multi-enterprise telephony and computer networks). Stat Server also converts the data accumulated for directory numbers (DNs), agents, agent groups, and non-telephony-specific object types, such as e-mail and chat sessions, into statistically useful information, and passes these calculations to other software applications that request data.
Helpful Links
Current documentation set for Stat Server 8.1
Framework 8.1 Stat Server Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
Framework 8.1 Stat Server User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
Documentation on Knowledge Base
Helpful Links
Release Notes
CD Readme
Real-Time Metrics Engine 8.0.x
Release Advisory
Real-Time Metrics Engine 8.0.x
Resource Planning