Unsupported Functionality

The following tabs provide information about functionality that is not supported in this release of SIP Cluster.

SIP Cluster

The following general functionality is not supported in SIP Cluster:

• Remote Agents
• Genesys Outbound or Proactive Contact
• No Call Admission Control (CAC)
• Multi-site Supervision
• Remote Supervision (dial-in to routing strategy)
• Transport Layer Security (TLS) for SIP signaling
• Static call recording setting on a DN (the record option)
• Extensions in TRouteCall for the selective recording
• TSingleStepConference to gcti::record for the emergency recording
• Clients to register all DNs
• Profiles assigned to agent groups and virtual agent groups by dial plan
• Bulk Registration—one registration for all DNs managed by T-Controller—is required (mandates a change on most clients)
• Loss of functionality associated with config options for ACD Position and Extension DNs
• Loss of functionality associated with some config options for Agent Login objects
• IPv6
• SIP Cluster does not provide explicit and implicit agent reservation functionality to TLib clients other than URS
• Interaction Workspace is the only supported agent desktop application
• Orchestration Server (ORS)
• Technical seat licenses no longer required for SIP Server; licensing may be enforced only with usage-based reporting/LRM

SIP Server

The following SIP Server functionality is not supported in SIP Cluster:

• Alternate Routing for Stranded Calls
• Class of Service
• Configuration of ACD queues
• Contact Header Handling options
• Dial plan (only Feature Server dial plan is supported)
• Dummy SDP
• 911 Enable Emergency Gateway
• Emulated Agents
• IMS
• Instant Messaging
• Interaction preview (before voice call delivered)
• ISCC types are not supported: (direct-uui, direct-ani, and direct-notoken
• ISCC Call Overflow
• Media Server Reliability for NETANN
• Nailed-up connections
• NETANN
• Network Attended Conference
• P-Access-Network-Info Private Header
• Personal Greetings for direct calls/transfers (only supported via TRouteCall)
• Presence from Switches and Endpoints
• Remote Server Registration
• Smart OtherDN Handling
• Trunk Capacity Support
• Tromboning Control

SIP Proxy

The following SIP Proxy functionality is not supported in SIP Cluster:

• DNS SRV resolution

Universal Routing

The following Universal Routing functionality is not supported in SIP Cluster:

• Certain IRD functions and objects, see Routing Limitations
• Some Predefined Statistics and Predefined Macros
• Routing to and setting thresholds for non-configured DNs
• Routing using agent capacity information
• Strategy for ring-no-answer situations
• Cost-based routing
• Agents participating in multiple outbound campaigns
• Load balancing

SIP Feature Server

The following SIP Feature Server functionality is not supported in SIP Cluster:

• Mailboxes for all objects except users and agent groups
• Implicit SIP MWI notification
• Role-based support in Administrator UI
• High Availability

Stat Server

The following Stat Server functionality is not supported in SIP Cluster:

• Historical Categories:
  • AverageNumberPerRelativeHour
  • AverageOfCurrentNumber
  • AverageOfCurrentTime
  • ElapsedTimePercentage
  • MinNumber
  • MinTime
  • RelativeNumberPercentage
  • RelativeTimePercentage
  • TotalNumberPerSecond
  • TotalTimeInTimeRange

• Current Categories:
  • CurrentMinTime
  • CurrentNumberInTimeRangePercentage

• Custom Categories:
  • AverageCustomValue
  • MaxCustomValue
  • MinCustomValue
  • CurrentAverageCustomValue
  • CurrentCustomValue
  • CurrentMaxCustomValue
  • CurrentMinCustomValue

• Object Types:
  • Place
  • GroupPlaces
  • Queue
  • Virtual RP
  • StagingArea
  • Routing Strategy
  • Switch
  • Tenant
  • Workbin

• Time Profile:
  • Selection

• Subjects:
  • CampaignAction
  • Action
  • PlaceStatus

• DCID

• Actions:
  • On regular DN
  • ASM_Engaged and ASM_Outbound
  • All multimedia actions

Historical Reporting

All ICON and Genesys Info Mart functionality is supported in SIP Cluster, but certain data is no longer reported or is reported differently because the underlying objects are no longer configured in the Configuration Layer.

For example, ICON:

• Does not report a DBID for DNs.
• Does not report LoginIDs.
• Generates PartyIDs differently.

The resulting changes in DN and Agent data in IDB are reflected in Genesys Info Mart data. For example, Genesys Info Mart:

• Identifies nonconfigured resources differently.
• Depending on configuration of non-Cluster-related resources, might show some empty views.

For more information, see Historical Reporting Deployment Considerations.

Interaction Workspace

The following Interaction Workspace functionality is not supported in SIP Cluster:

• Instant Messaging
• eServices (all media)
• Communication DN in Broadcasting
• Interaction Workspace SIP Endpoint 8.0 and 8.1.x
• Scalability impact when options.record-option-locally-only=false
• Scalability impact when general.configuration-update-notification
• Team Communicator for Voice Presence