Steve's Sandbox

• Resource Manager (RM) has three new options in the CTI Connector (CTIC) Logical Resource Group (LRG) for handling CTIC failover.
  Important: These options are not available during configuration of a CTIC Resource Group via Genesys Administrator. You must specify them manually in the CTIC LRG.
  
  fail-over-cti-handling
  Valid Values: reject (default), answer, script;service-type;URL
  Takes effect: after restart

  This option specifies RM behavior when all attempts to use CTIC fail. For example: all CTICs are down, or port capacity of the CTIC LRG is exceeded, or all CTICs in the LRG were tried but failed.

  • Set to reject to reject the call.
  • Set to answer to answer the call.
  • Set to script;service-type;URL to specify that RM redirects the call to the service service-type and informs that service to run the page at the URL (same behavior as rm.cti-unavailble-action).

  
  cti-unavailable-respcode
  Valid Values: not specified (default), none, SIP response codes for which next CTI resource should not be retried.
  Takes effect: after restart

  • Specifies a list of response codes to be intercepted and given special treatment. Separate each code in the list with a semicolon (.
    If CTIC returns a response code matching a code provided in the list, RM does not retry any other CTIC; instead RM takes action based on the group-level option cti-unavailable-action, or based on the server-level option rm.cti-unavailable-action .
  • When set to empty or none, RM retries the next CTIC available in the CTI LRG in response to any any error from CTIC.
  • When set to not specified, RM checks the server-level parameter rm.cti-unavailable-respcode and takes the action action specified there.

  Note: cti-unavailable-respcode overrides the server parameter rm.cti-unavailable-respcode.
  
  cti-unavailable-action - answer/reject/script
  Valid Values: reject (default), answer, script;service-type;URL
  Takes effect: after restart

  Specifies the behavior expected when the SIP response code received from CTIC matches a response code that is configured in rm.cti-unavailable-respcode.

  • Set to reject to reject the call.
  • Set to answer to answer the call.
  • Set to script;service-type;URL to specify that RM redirects the call to the service service-type and informs that service to run the page at the URL (same behavior as rm.cti-unavailble-action).

  When set to not specified, RM uses the server-level parameter rm.cti-unavailable-action.

  Note: This option overrides rm.cti-unavailable-action.

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