Stat Server, Real-Time Metrics Engine
What is Stat Server?
Stat Server tracks information about customer interaction networks (contact center, enterprise-wide, or multi-enterprise telephony and computer networks). Stat Server also converts the data accumulated for directory numbers (DNs), agents, agent groups, and non-telephony-specific object types, such as e-mail and chat sessions, into statistically useful information, and passes these calculations to other software applications that request data.
Helpful Links
Current documentation set for Stat Server 8.1
Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
Helpful Links
Current documentation set for Stat Server 8.0
Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
Helpful Links
Release Notes
CD Readme
Real Time Metrics Engine 7.6 Readme
Release Advisory
Release Advisory for Real-Time Metrics Engine 7.6.x
Wizard Advisory
Current documentation set for Stat Server 7.6
Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
Helpful Links
Release Notes
-
Stat Server 7.5.x
-
Outbound Contact Center Extension 7.5.x Release Notes
- Multi-Channel Routing Extensions 7.5.x Release Note
CD Readme
Real Time Metrics Engine 7.6 Readme
Release Advisory
Release Advisory for Real-Time Metrics Engine 7.5.x
Wizard Advisory
Current documentation set for Stat Server 7.5
Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
Helpful Links
Release Notes
CD Readme
Real Time Metrics Engine 7.6 Readme
Release Advisory
Real-Time Metrics Engine 7.2.x Release Advisory
Wizard Advisory
Current documentation set for Stat Server 7.2
Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.
User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to this Genesys server.
The following document uses Stat Server.
Genesys 7.6 Instant Messaging Solution Guide Stat Server plays an important role in determining which agents receive Instant Messages.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: