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Interaction Concentrator

What is Interaction Concentrator?

Interaction Concentrator is a part of Genesys Reporting and Analytics offering. The server application, called Interaction Concentrator (or ICON), uses the Interaction Database (or IDB) to store detailed reporting data from various sources in a contact center empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near-real time.

Current documentation set for Interaction Concentrator 8.1

Deployment Guide PDF Use this guide to deploy Interaction Concentrator and enable its features.

User's Guide PDF Use this guide to learn about Interaction Concentrator functionality.

Physical Data Model for an Oracle Database PDF Use this document to learn about the database schema for an Oracle IDB.

Physical Data Model for a Microsoft SQL Database PDF Use this document to learn about the database schema for a Microsoft SQL Server IDB.

Physical Data Model for a DB2 Database PDF Use this document to learn about the database schema for an IBM DB2 IDB.

Database Size Estimator Use this tool to estimate the size of the IDB in your environment.

Current documentation set for Interaction Concentrator 8.0

Deployment Guide PDF Use this document to deploy Interaction Concentrator and enable its features.

User's Guide PDF Use this document to learn about Interaction Concentrator functionality.

Physical Data Model for an Oracle Database PDF Use this document to learn about the database schema for an Oracle IDB.

Physical Data Model for a Microsoft SQL Database PDF Use this document to learn about the database schema for a Microsoft SQL Server IDB.

Physical Data Model for a DB2 Database PDF Use this document to learn about the database schema for a DB2 IDB.

Interaction Concentrator Database Size Estimator Use this document to estimate the size of the IDB in your environment.

We are presently moving our documentation content to a new corporate server.

During this transition, you can find content from earlier releases on the former Knowledge Base:

Comments or questions about this documentation? Contact us for support!