Interaction Concentrator
What is Interaction Concentrator?
Interaction Concentrator is a part of Genesys Reporting and Analytics offering. The server application, called Interaction Concentrator (or ICON), uses the Interaction Database (or IDB) to store detailed reporting data from various sources in a contact center empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near-real time.
Helpful Links
Release Notes
Interaction Concentrator 8.1.x
Deployment Procedure
Interaction Concentrator 8.1.x
CD Readme
Release Advisory
Interaction Concentrator 8.1.x
Related Reporting Products
Current documentation set for Interaction Concentrator 8.1
Deployment Guide PDF Use this guide to deploy Interaction Concentrator and enable its features.
User's Guide PDF Use this guide to learn about Interaction Concentrator functionality.
Physical Data Model for an Oracle Database PDF Use this document to learn about the database schema for an Oracle IDB.
Physical Data Model for a Microsoft SQL Database PDF Use this document to learn about the database schema for a Microsoft SQL Server IDB.
Physical Data Model for a DB2 Database PDF Use this document to learn about the database schema for an IBM DB2 IDB.
Database Size Estimator Use this tool to estimate the size of the IDB in your environment.
Helpful Links
Release Notes
Interaction Concentrator 8.0.x
Deployment Procedure
Interaction Concentrator Deployment Procedures
CD Readme
Release Advisory
Interaction Concentrator 8.0.x
Related Reporting Products
Current documentation set for Interaction Concentrator 8.0
Use this guide to deploy Interaction Concentrator and enable its features.
Use this guide to learn about Interaction Concentrator functionality.
Use this document to learn about the database schema for an Oracle IDB.
Use this document to learn about the database schema for a Microsoft SQL Server IDB.
Use this document to learn about the database schema for an IBM DB2 IDB.
Use this tool to estimate the size of the IDB in your environment.
Helpful Links
Release Notes
Interaction Concentrator 7.6.x
Deployment Procedure
Interaction Concentrator Deployment Procedures
CD Readme
Release Advisory
Interaction Concentrator 7.6.x
Related Reporting Products
Current documentation set for Interaction Concentrator 7.6
Use this guide to deploy Interaction Concentrator and enable its features.
Use this guide to learn about Interaction Concentrator functionality.
Use this document to learn about the database schema for an Oracle IDB.
Use this document to learn about the database schema for a Microsoft SQL Server IDB.
Use this document to learn about the database schema for an IBM DB2 IDB.
Use this tool to estimate the size of the IDB in your environment.