8.5.150.94
Voice Platform Resource Manager Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 02/05/16 | General | X | X |
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What's New
This release contains the following new features and enhancements:
- Resource Manager (RM) has three new configuration options in the CTI Connector (CTIC) Logical Resource Group (LRG) for handling CTIC failover.
Important: These options are not available during configuration of a CTIC Resource Group via Genesys Administrator. You must specify them manually in the CTIC LRG.
fail-over-cti-handling
Valid Values: reject (default), answer, script;<service-type&rt;- <URL&rt;
This option specifies RM behavior when all attempts to use CTIC fail. For example: all CTICs are down, or port capacity of the CTIC LRG is exceeded, or all CTICs in the LRG were tried but failed.
- Set to reject to reject the call.
- Set to answer to answer the call.
- Set to script;<service-type&rt;
- <URL&rt; to specify that RM redirects the call to the service <service-type&rt; and informs that service to run the page at the URL (same behavior as rm.cti-unavailble-action).
cti-unavailable-respcode
Valid Values: not specified (default), none, SIP response codes for which next CTI resource should not be retried.
Takes effect: after restart- Specifies a list of response codes to be intercepted and given special treatment. Separate each code in the list with a semicolon (;).
If CTIC returns a response code matching a code provided in the list, RM does not retry any other CTIC; instead RM takes action based on the group-level option cti-unavailable-action, or based on the server-level option rm.cti-unavailable-action . - When set to empty or none, RM retries the next CTIC available in the CTI LRG in response to any any error from CTIC.
- When set to not specified, RM checks the server-level parameter rm.cti-unavailable-respcode and takes the action action specified there.
Note: cti-unavailable-respcode overrides the server parameter rm.cti-unavailable-respcode.
cti-unavailable-action - answer/reject/script
Valid Values: reject (default), answer, script;<service-type&rt;- <URL&rt;
Takes effect: after restart
Specifies the behavior expected when the SIP response code received from CTIC matches a response code that is configured in rm.cti-unavailable-respcode.
- Set to reject to reject the call.
- Set to answer to answer the call.
- Set to script;<service-type&rt;
- <URL&rt; to specify that RM redirects the call to the service <service-type&rt;
- and informs that service to run the page at the URL (same behavior as rm.cti-unavailble-action).
When set to not specified, RM uses the server-level parameter rm.cti-unavailable-action.
Note: This option overrides rm.cti-unavailable-action.
- <URL&rt;
- The TCP setup timer is now configurable.
Use [sip] transport.setuptimer.tcp parameter in the proxy, monitor, subscription, and registrar sections to configure the timer.
Default value : 30000ms (30 seconds)
Minimum Value: 1000 ms
Maximum value: 32000 ms
Resolved Issues
This release contains the following resolved issues:
Resource Manager no longer becomes unresponsive due to a race condition which may occur when the status of multiple physical resource AORs being monitored while using SIP OPTIONS is updated simultaneously. (GVP-22865)
Resource Manager no longer drops packets being incorrectly categorized as non-RFC3261 compliant. (GVP-22736)
The Resource Manager no longer generates -301 errors that cause it to drop messages. Previously, RM generated -301 errors because the TCP message queue limit was exceeded due to a race condition. (GVP-22707)
The Resource Manager now properly closes the current socket connection before accepting a new socket connection. (GVP-22660)
Resource Manager no longer becomes stuck under these conditions:
- the option monitor-method is set to MF for an LRG
- an SCS resource status change update (online or offline) is received at the same time as a dynamic configuration update such as IVR profile or configuration/tenant properties update, etc. (GVP-22629)
RM now maintains the correct number of calls forwarded to an MCP for both nodes in an active-active setup, when the number exceeds the Max Ports value that is defined in the LRG. (GVP-22586)
Resource Manager (RM) no longer terminates at the place in the CTI call flow where RM returns to non-CTI handling of the call, when all of these conditions occur:
- RM receives an error code that was configured in the option rm.cti-unavailable-respcode.
- rm.cti-unavailable-action is set to answer or script.
- the TerminatingLeg initiated by CTIC is not cleared.
(GVP-22585)
The Resource Manager now correctly returns a 503 error response to SIP OPTION messages from SIP Server, when RM is in a suspended state. (GVP-22581)
Resource Manager no longer terminates due to application unavailability while recording calls, if tenant configuration updates are received simultaneously. RM will make the application available all through the tenant configuration updates. (GVP-22525)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.150.94.