Related Documentation Resources

• Genesys Technical Publications Glossary, which ships on the Genesys Documentation Library DVD and which provides a comprehensive list of the Genesys and computer-telephony integration (CTI) terminology and acronyms used in this document.
• IRD to Composer Migration Guide for information on migrating IRD strategies into Composer.
• Orchestration Developer's Guide for the SCXML Language Reference.
• Genesys Migration Guide, which ships on the Genesys Documentation Library DVD, and which provides documented migration strategies for Genesys product releases. Contact Genesys Technical Support for more information.
• Release Notes and Product Advisories for this product, which are available on the Genesys Technical Support website at http://genesyslab.com/support.

Information about supported hardware and third-party software is available on the Genesys Documentation Wiki and the Genesys Technical Support website in the following documents:

• Genesys Supported Operating Environment Reference Guide Wiki at http://docs.genesyslab.com/
  
• Genesys Supported Media Interfaces Reference Manual (login required)

Consult these additional resources as necessary:

• Genesys Hardware Sizing Guide, which provides information about Genesys hardware sizing guidelines for the Genesys 7.x and 8.x releases.
• Genesys Licensing Guide, which introduces you to the concepts, terminology, and procedures relevant to the Genesys licensing system.
• Genesys Database Sizing Estimator 8.0, which provides a range of expected database sizes for various Genesys products.

For additional system-wide planning tools and information, see the release-specific listings of System Level Documents on the Genesys Technical Conventions Support website, accessible from the system level documents by release tab in the Knowledge Base "Browse Documents" Section (login required.

Genesys product documentation is available on the:

• Genesys Technical Support website at http://genesyslab.com/support.
• Genesys Documentation Library DVD, which you can order by e-mail from Genesys Order Management at orderman@genesyslab.com.