Administrator Table of Contents Page

Welcome title: Administrator's Guide

Pilot_Pages title: Pilot Pages

• AgentReadyTest title: How to log in and start taking calls
  
• AgentSetupTest title: How to Set Up Your Agents
  
• SkillsTest title: Managing Agent Skills
  
• DesQuickStartTest title: Creating Your First Application in Genesys Designer
  
• DesQuickStartTest2 title: Quick Start Guide
  
• ServiceStatusTest title: Service Status
  
• IVRtest title: How to manage Audio Resources using IVR Administration
  
• OCSQuickStart title: Outbound Quick Start: Create a New Sub-campaign and Make a Call
  
• EndToEndReporting title: Cloud Reporting (Source Content)
  
• CloudTemplate title: The Cloud Template
  

SingleSignOn title: Single Sign-On

gsadm title: Cloud basics for administrators

• gsprov title: Provisioning your Contact Center
  
• gsusing title: Using your contact center
  
• gsteam title: How to Set Up Your Teams
  
• gsskill title: How To Work with Skills
  
• gsagent title: How to set up your agents
  

QuickStart title: Genesys Engage cloud Quick Start

• QSProvision title: Provisioning your Contact Center
  
• QSBegin title: Using your Virtual Contact Center
  

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • AccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Persons (Users)
    
  • AgentDesktopMgmt title: Customizing your Agent Desktop
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
  • EnumeratorValue title: Business Attribute Values
    
• Script title: Scripts
  
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
  • Places title: Places
    
• Agents title: Agents
  
• CentLogs title: Centralized Logs
  
• FIMUsers title: Users
  
  • FIMBulkUsers title: Importing Users in Bulk
    
  • FIMBulkSkills title: Assigning Skills in Bulk
    
  • FIMHistory title: History Window
    

AgentScripting title: Agent Scripting Administration

Designer title: Designer

• DesDevelopApp does not exist. Click to create DesDevelopApp in draft
  
  • DesAppStruc does not exist. Click to create DesAppStruc in draft
    
• DesApplicationsBar does not exist. Click to create DesApplicationsBar in draft
  
• DesSharedModulesBar does not exist. Click to create DesSharedModulesBar in draft
  
• DesAudioResourcesBar does not exist. Click to create DesAudioResourcesBar in draft
  
• DesBusinessObjectsBar does not exist. Click to create DesBusinessObjectsBar in draft
  
• DesBlocks does not exist. Click to create DesBlocks in draft
  
  • DesActivity does not exist. Click to create DesActivity in draft
    
  • DesAssignVar does not exist. Click to create DesAssignVar in draft
    
  • DesBusinessHrs does not exist. Click to create DesBusinessHrs in draft
    
  • DesCommonBusinessHrs does not exist. Click to create DesCommonBusinessHrs in draft
    
  • DesCallData does not exist. Click to create DesCallData in draft
    
  • DesEmergency does not exist. Click to create DesEmergency in draft
    
  • DesGoTo does not exist. Click to create DesGoTo in draft
    
  • DesHTTPREST does not exist. Click to create DesHTTPREST in draft
    
  • DesChangeLang does not exist. Click to create DesChangeLang in draft
    
  • DesMenu does not exist. Click to create DesMenu in draft
    
  • DesMilestone does not exist. Click to create DesMilestone in draft
    
  • DesSharedMod does not exist. Click to create DesSharedMod in draft
    
  • DesPlayMessage does not exist. Click to create DesPlayMessage in draft
    
  • DesReturn does not exist. Click to create DesReturn in draft
    
  • DesRouteCall does not exist. Click to create DesRouteCall in draft
    
  • DesVoiceMail does not exist. Click to create DesVoiceMail in draft
    
  • DesSegmentation does not exist. Click to create DesSegmentation in draft
    
  • DesSpecialDay does not exist. Click to create DesSpecialDay in draft
    
  • DesCommonSpecialDay does not exist. Click to create DesCommonSpecialDay in draft
    
  • DesStatistic does not exist. Click to create DesStatistic in draft
    
  • DesTerminateCall does not exist. Click to create DesTerminateCall in draft
    
  • DesTxnList does not exist. Click to create DesTxnList in draft
    
  • DesUserInput does not exist. Click to create DesUserInput in draft
    

GplusRightNow does not exist. Click to create GplusRightNow in draft

• GplusRightNowDeploy does not exist. Click to create GplusRightNowDeploy in draft
  
• GplusRightNowConfig does not exist. Click to create GplusRightNowConfig in draft
  

DeployGplusSalesforce title: Gplus Adapter (v8) for Salesforce

• GplusSalesforceDeploy title: Installing and configuring the Adapter (v8) in Salesforce
  
• DeployADSalesforce title: Installing and Configuring Agent Desktop (v8) with Salesforce Console
  

DeployGplusZendesk title: Gplus Adapter for Zendesk

• DeployADZendesk title: Installing and configuring the adapter in Zendesk
  

Reporting title: Reporting

• HRReports does not exist. Click to create HRReports in draft
  
  • ReadAReport does not exist. Click to create ReadAReport in draft
    
  • HistoricalReporting does not exist. Click to create HistoricalReporting in draft
    
    • HRAgntActReport does not exist. Click to create HRAgntActReport in draft
      
    • HRAgntGrpMbrshpReport does not exist. Click to create HRAgntGrpMbrshpReport in draft
      
    • HRAgntLogInOutReport does not exist. Click to create HRAgntLogInOutReport in draft
      
    • HRAgntNotRdyRCReport does not exist. Click to create HRAgntNotRdyRCReport in draft
      
    • HRAgentStateReport does not exist. Click to create HRAgentStateReport in draft
      
    • HRAgentTimeReport does not exist. Click to create HRAgentTimeReport in draft
      
    • HRCallBackDetail does not exist. Click to create HRCallBackDetail in draft
      
    • HRCallBackSummary does not exist. Click to create HRCallBackSummary in draft
      
    • HRIxFlowReport does not exist. Click to create HRIxFlowReport in draft
      
    • HRIxnHndlngReport does not exist. Click to create HRIxnHndlngReport in draft
      
    • HRIxnVolumReport does not exist. Click to create HRIxnVolumReport in draft
      
    • HRMicrosoftReports does not exist. Click to create HRMicrosoftReports in draft
      
    • HRQueueReport does not exist. Click to create HRQueueReport in draft
      
• RealTimeReporting does not exist. Click to create RealTimeReporting in draft
  
  • RTRUserAccess does not exist. Click to create RTRUserAccess in draft
    
  • RTRReports does not exist. Click to create RTRReports in draft
    
  • RTRWidgets does not exist. Click to create RTRWidgets in draft
    
  • RTRWidgetExternal does not exist. Click to create RTRWidgetExternal in draft
    
  • RTRTemplates title: How can I use templates to simplify widget creation?
    
  • RTRWidgetTypes does not exist. Click to create RTRWidgetTypes in draft
    
  • RTRFormulas does not exist. Click to create RTRFormulas in draft
    
  • RTRFunctions does not exist. Click to create RTRFunctions in draft
    
• GVPReports does not exist. Click to create GVPReports in draft
  
  • CBrowserCLD does not exist. Click to create CBrowserCLD in draft
    
  • CDashCLD does not exist. Click to create CDashCLD in draft
    
  • OpRepCLD does not exist. Click to create OpRepCLD in draft
    
  • VARCLD does not exist. Click to create VARCLD in draft
    

SocialAnalytics title: Social Analytics

• GettingStarted title: Definitions
  

Workforce Management title: Workforce Management

CallRecording title: Recording, Quality Management and Speech Analytics

• EncryptingRecordings title: Recording certificate management
  
• ScreenRecordingConfig title: Deploying the Screen Recording Service
  
• Browser does not exist. Click to create Browser in draft
  
• Backup title: Recording Cloud Backup Service
  
• interactiongrid does not exist. Click to create interactiongrid in draft
  
• qualitymonitoring does not exist. Click to create qualitymonitoring in draft
  
  • QMworkflow does not exist. Click to create QMworkflow in draft
    
  • formsmanager does not exist. Click to create formsmanager in draft
    
  • evaluationsmanager does not exist. Click to create evaluationsmanager in draft
    
  • evaluationsschedule does not exist. Click to create evaluationsschedule in draft
    
  • reports does not exist. Click to create reports in draft
    
• SPMI does not exist. Click to create SPMI in draft
  

Provisioning title: Voicemail Management

SIPasPBX title: SIP Feature Server as a PBX

Operations title: IVR Administration

• IVRprov title: Provision IVR Profiles yourself
  
• Personalities title: Personalities
  
• AudioResources title: Audio Resources
  
  • AudioResourceFiles title: Audio Resource Files
    
• Parameters title: Parameters
  
• GroupTemplates title: Parameter Group Templates
  
• ParameterGroups title: Parameter Groups
  

Outbound title: Outbound

• EntMgr title: Enterprise Manager
  
• AcctMgr title: Account Manager
  
• ConfigOutbound title: How to set up Outbound routing
  

ServiceStatus title: Service Status