Reimporting Configuration Data

The Feature Server Cassandra database might get out of sync with Configuration Server, which can trigger a Feature Server outage and loss of some history logs. You can resynchronize by reimporting all necessary data from Configuration Server to your Cassandra database. The procedure includes these actions:

• Feature Server fetches this data from Configuration Server:
  • Switch data (Agent logins and DNs)
  • Places
  • Persons
  • Agent Groups.
• Feature Server merges the data fetched from Configuration Server into the Cassandra DB.
• All Feature Server-specific data in Cassandra associated with actual objects in Configuration Server is saved. All other (non-relevant) data is removed from the Cassandra database.
  

Genesys recommends that you reimport when Configuration Server is not heavily loaded with work.

Three ways to reimport Cassandra DB data

Open the GAX Plugin reimport page in your browser:
http://<gaxserverhost>:<port>/gax/?#!/view:fs:admin/reimport
...where <gaxserverhost> and <port> are values specific to your installation.

The reimport state field displays one of two possible reimport conditions:

• In progress
• Ready to start

Click the Reimport button only if the state is Ready to start.

OR

Activate reimport by calling its Feature Server resource:
http://<fsserverhost>:<port>/fs/admin/reimport/init

• Depending on the amount of data in Configuration Server, the reimport process might take from just a few seconds to several hours.
• You can execute only one reimport process at a time. Wait until later if you see this message:
  FS reimport is in progress. Please wait.

OR

Activate reimport by posting a request to its GAX Plugin address:
http://<gaxserverhost>:<port>/gax/api/fsgaxplugin/proxy/admin/management/reimport

Synchronization affects these configuration objects

Object	This Object Affects	Effects of Synchronization
CfgDN	all DNs from all Switches	The reimport procedure synchronizes each new DN (the Annex attributes and DN state) with the Feature Server database.
CfgPlace	all Places	Place contains the default DN. If the default DN was changed when Feature Server was down, then the reimport procedure synchronizes the Feature Server database with actual values from the Configuration Manager database. The state of of each Place is synchronized.
CfgAgentLogin	all Agent Logins	<blank>
CfgPerson	all Persons	Reimport synchronizes the Active state of each Person object.
CfgAgentGroup	all Agent Groups	Each Agent Group is associated with a specific person. If that person is changed by another person in Configuration Server, then you must make the same changes in the Feature Server database after the reimport is finished.