8.5.160.56
Voice Platform CTI Connector Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/16/16 | General | X | X |
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What's New
This release contains the following new features and enhancements:
- CTI Connector (ICM) supports the Windows 2012 64-bit Operating System.
- The CTIC (ICM) now sends the DNIS that it receives in an INVITE to CTIC, as the X-Genesys-ICM-OL-DNIS header in the Treatment Leg INVITE to MCP.
- To enable this feature, set the configuration parameter [ICMC] SendOLDNISHeader to true. (The default is false.)
- CTI Connector (ICM) can now offer to transfer a call (instead of hanging up) following a DIALOGUE_FAILURE_EVENT from ICM. To enable this functionality, set the option TransferOnDialogFailure to 1.
- CTI Connector now provides the ability to override the transfer destination of a CONNECT message in REFER scenarios on ICM.
- STEVE ASKS: IS THERE AN OPTION THAT ENABLES THE OVERRIDE AND SPECIFIES A NEW DESTINATION?
- Two new parameters allow CTI Connector (ICM) to use a REFER message to transfer an ongoing call (i.e., a caller leg to CTIC is established) to a destination, when CTIC detects that Cisco ICM is unavailable.
- Enable this functionality by setting the CTIC option [ICMC] ICMUnavailableAction to Transfer. The default is Hangup.
- Specify the transfer destination (a number) by setting the IVR Profile option [gvp.service-parameters] cti.FailoverNumber.
Resolved Issues
This release contains the following resolved issues:
CTIC no longer deadlocks when CLOSE_REQ and DIALOG_FAILURE are sent simultaneously.
STEVE ASKS: sent (to where?), or received (from where?) (GVP-22954)
CTIC now removes an active connection only after establishing a new connection with ICM. Previously CTIC removed the active connection in response to an error while establishing a new connection. (GVP-22625)
MCP (and CCP and CTIC). now sends a CANCEL request using the same transport as sending an INVITE request. (GVP-21870)
CTI Connector now correctly changes the CSeq number to 1 once it reaches the maximum of 2147483647. Previously, CTIC began sending a negative CSeq number when the CSeq went above 2147483647. (GVP-21835)
The first SNMP GET to the CTI Connector now succeeds—it no longer times out. (GVP-21748)
To address a security vulnerability, the version of OpenSSL library used by CTI Connector is updated to 0.9.8zb, from the previous version (0.9.8q). (GVP-21727)
CTI Connector no longer terminates when eccvariablesize is configured with a negative value. (GVP-21208)
ECC Variables now register correctly during a process start-up. Previously, when a large number of ECC variables were configured, they did not register correctly with ICM. (GVP-21203)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.160.56.