Genesys Interactive Insights
What is Genesys Interactive Insights?
Genesys Interactive Insights uses the data that is stored in a Genesys Info Mart database and presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
Helpful Links
Release Notes
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Genesys Interactive Insights 8.1.x Release Note
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SAP BusinessObjects Business Intelligence Platform Client 3.1.x Release Note
- SAP BusinessObjects Business Intelligence Platform Client ServicePack 3.1.x Release Note
- SAP BusinessObjects Business Intelligence Platform Server ServicePack 3.1.x Release Note
- SAP BusinessObjects Business Intelligence Platform Server 3.1.x Release Note
- Genesys Interactive Insights Language Pack (French) 8.1.x
- Genesys Interactive Insights Language Pack (Chinese [simplified]) 8.1.x
- Genesys Interactive Insights Language Pack (German) 8.1.x
Deployment Procedure
Genesys Interactive Insights 8.1.x
CD Readme
Genesys Interactive Insights 8.1
Release Advisories
Genesys Interactive Insights 8.1.x Release Advisory
Related Reporting Products
Current documentation set for Genesys Interactive Insights 8.1
Deployment GuidePDF Use this guide to install and configure Genesys Interactive Insights.
Universe GuidePDF Use this guide to learn about the Interactive Insights reports and each element of the universe.
User's GuidePDF Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.
Helpful Links
Release Notes
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Genesys Interactive Insights 8.0.x
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SAP BusinessObjects Business Intelligence Platform Client ServicePack 3.1.x
- SAP BusinessObjects Business Intelligence Platform Server ServicePack 3.1.x
CD Readme
Release Advisories
Related Reporting Products
Current documentation set for Genesys Interactive Insights 8.0
Deployment GuidePDF Use this guide to install and configure Genesys Interactive Insights.
Universe GuidePDF Use this guide to learn about the Interactive Insights reports and each element of the universe.
User's GuidePDF Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.
Helpful Links
Release Notes
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Genesys Interactive Insights 7.6.x
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Genesys Interactive Insights BOE Client Service Pack 7.6.x
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Genesys Interactive Insights BOE Server Service Pack 7.6.x
- Genesys Interactive Insights Platform Components Hot Fix 7.6.x
CD Readme
Release Advisories
Related Reporting Products
Current documentation set for Genesys Interactive Insights 7.6
Deployment GuidePDF Use this guide to install and configure Genesys Interactive Insights.
Universe GuidePDF Use this guide to learn about the Interactive Insights reports and each element of the universe.
User's GuidePDF Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.