Check and Refresh Mailbox Counters

Feature Server release 8.1.201.80 includes these two python scripts:

• refreshMailboxCounters.py — Renews or resets mailbox counters.
• getAllMailboxCountersInfo.py — Checks mailbox counters.

You can run python scripts, on the master Feature Server instance, to:

• correct an error that caused Feature Server to display incorrect totals for the number of messages in a mailbox.
• check the mailbox counters.

Follow these steps:

1. Run getAllMailboxCountersInfo.py to identify mailboxes having invalid counters.

   These mailboxes will be marked with !!! in the script output log. For example:

   Mailbox: 86025: Read value: '-1/0 (0/0)'; Calculated value: '0/0 (0/0)';  !!!

2. Create the input file listing all mailboxes having invalid counters.
3. Run refreshMailboxCounters.py using the input file created.

Note: Genesys recommends no voicemail activity on the affected mailboxes only, when running the scripts.

Deploy the python scripts

1. On the master Feature Server instance, copy the jython-2.7b1.jar file...
   from FS installation path\work\jetty-x.x.x.x-pppp-fs.war-_fs-any-\webapp\WEB-INF\lib
   to FS installation path\python\util
2. Open the console and navigate to FS installation path\python\util, which contains the scripts.
3. Enter the appropriate command to set the JYTHONPATH...

   Check and Refresh Mailbox Counters

   1. 
      Windows
      set JYTHONPATH=FS installation path\python
      Linux
      export JYTHONPATH=FS installation path/python

   Run the python scripts

   The following python scripts save data, such as User roles, User Voicemail Profiles assignments, and User Group Voicemail Profiles assignments, that are not related to or synchronized with Configuration Server.

   Each script creates a csv file that you can analyze, edit as needed, and use as the input data for the scripts restoring the data not contained in Configuration Server.

   Use this command line format to run each script:

   java -jar jython-2.7b1.jar scriptname.py script input parameters
   

   Check Mailbox Counters

   1. Verify that:
      • All Feature Servers are up and running.
      • There is no voicemail activity (no one can deposit, read, or listen to voicemail).
   2. Run getAllMailboxCountersInfo.py.

   Sample Command Line
   

   java -jar jython-2.7b1.jar getAllMailboxCountersInfo.py -H localhost -p 9160 -o ./getAllMailboxCountersInfo.log