Managing your greetings

Users can manage greetings for their personal mailboxes. Only users who are Group Mailbox Administrators can change greetings and passwords for group mailboxes.

To manage your greetings from a local or remote telephone, press 4 and use these commands:

• Press 1 to record an extended absence greeting.
• Press 2 to record a personal greeting.
• Press 5 to activate the standard greeting that inserts your recorded name into a standard message. For example: You have reached the mailbox of play_recorded_name.
• Press 6 to activate your personal greeting. Not available or played unless this greeting exists.
• Press 7 to activate your extended absence greeting. Not available or played unless this greeting exists.

After initiating each action, follow the audio prompts.

• Press * to exit the Greetings menu and return to main menu.

To manage your greetings from a web browser,

1. Using your user credentials, log into Genesys Administration Extension (GAX IP address:port/gax).
2. Under Administration > SIP Voicemail & Call Settings, select a mailbox, which is personal or device or agent group.
3. Select Greetings and:
   • Click New to upload a Personal/Extended Absence greeting.
   • Click Delete to delete the existing Personal/Extended Absence greeting.
   • Click Play to listen to the existing Personal/Extended Absence greeting.

Note Users of group mailbox can’t able to upload or delete greeting from UI. Only Group mailbox administrators have privilege to upload and delete greetings in UI.

Audio File Formats

Audio files must be in the following formats for uploading:

<Audio files Table belongs here>