Desktop Options

To configure desktop options, click Contact Center Settings > Desktop Options. On the Desktop Options page, you can select the channels and other options that are available to all agents and users in your contact center. The options on the Desktop Options page are organized into sections. Click the links below to view an image and option descriptions for each section.

• Channel options
• Global Login options
• Supervisor options
• Voice options
• Chat options
• Email options
• Recording options
• Contact options
• Standard Response Library options
• Feedback options