Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Classification Object Update Classification Server 8.5 and Strategy Execution Identify Contact Object Update Web Service Object Update
3	URS/IRD Functions	Additional Data Returned by SelectDN New or Updated Function Descriptions
4	URS Options	New or Updated Configuration Option Descriptions
Appendix C	URS Methods	Estimated Wait Time Improvement Using URS Web API
Various	Other Updates	Maximum Characters for Combined Length of Target and Stat Server Name Distribution of Multimedia Interactions During Shutdown or Backup Mode Removal of 9999 License Limit
Security		Secure communication with Workforce Management Server using the standard Transport Layer Security (TLS) protocol. See the Transport Layer Security section in the Genesys Security Deployment Guide for details. The maximum number of licenses to check out from License Server is extended from 9999 to 1,000,000 seats. Upon startup, URS checks out all available number of router_seats defined in License Server. When fewer licenses than available are needed, start URS with a new startup command line parameter: -licnum <number of licenses>. The URS def_sec_protocol configuration option now supports a new value, TLSv12. IRD supports TLS 1.2. The Security TLS Protocol control in the Web Service object contains a new value, TLSv12. IRD supports communication with Message Server through a secure port. To configure a secure connection to Message Server, refer to the Genesys Security Deployment Guide.