workspace

If your agents use Workspace Web Edition as their desktop, screen recording must be set up as follows to support single sign on:

Using Genesys Administrator Extension, add the following parameters to the interaction-workspace section of the Web Services Cluster object.

Important

If you are working with HTTP, the Screen Recording Service default port number is 8080. If you are working with HTTPS, the default port number is 443. In addition, verify that the Workspace Web Edition configuration is set to 8080 or 443.

Parameter Name	Mandatory	Description	Default Value
privilege.screen-recording.can-use	Y	Specifies whether agents can use screen recording. If set to true, the integration module is loaded and sends credentials to the client.	false
screen-recording.client.address	N	Specified the IP address that the Screen Recording Client listens for credentials on. Valid values: 127.0.0.1, [::1]	127.0.0.1
screen-recording.client.port	N	Specifies the port that the Screen Recording Client listens for credentials on.	8080
screen-recording.client.ping-interval	N	Specifies the interval, in milliseconds, between ping requests to the Screen Recording Client.	5
screen-recording.client.max-attempts	N	Specifies the maximum number of attempts to establish communication with the Screen Recording Client.	5
screen-recording.client.server-url	N	Defines the GWS server address that the Screen Recording Client will use for communication.