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Recording Non-Deletion API

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Source: https://intranet.genesys.com/display/RP/Summary+of+Label+APIs+to+be+documented


Overview

When you tag recordings for non-deletion, they cannot be deleted during Media Life Cycle Management purge tasks, or by MLM, SpeechMiner, API or any method. Tagged SpeechMiner recordings are also protected from deletion. To enable deletion, remove the non-deletion tag from the recordings.

Note: For voice recordings which have associated screen recordings, tagging or untagging the voice recording for non-deletion also tags/untags associated screen recordings.

The following API operations are accessible at the base path /api/v2
For example, http://localhost:8080/api/v2/recordings<recid>

Prerequisite

Set Elasticsearch schema v2 in Interaction Recording Web Services, to enable it to use labels and non-deletion features. For existing deployments, follow the migration steps here: Migrating an Existing Elasticsearch Deployment to Schema V2). New deployments after GIR version 8.5.2xx.xx (TBD) will have Elasticsearch schema v2 enabled by default.

Permissions

Specific permissions support the ability to tag or untag recordings for non-deletion. See: Configuring Permissions for Recording Non-Deletion

Apply Non-Deletion to a Recording

Use this operation to prevent a voice recording from being deleted.

Request URL /recordings/<recid>
HTTP Method POST
Required Roles
  • CC Admin
  • Supervisor
  • Agent
Required Permissions RECORDING_PERMISSION_APPLY_NON_DELETE


Payload
Attribute JSON Data Type Mandatory Possible Values Default Value Description Notes
operationName String yes applyNonDelete N/A Mark a recording for non-deletion. If it is for a voice recording, all the associated screen recordings at the time of the operation will also be updated.

Mark a voice recording for non-deletion

# Mark voice recording d15a8bee-a720-4def-9674-0767e6fde196 and its screen recordings(if any) for non-deletion
POST /recordings/d15a8bee-a720-4def-9674-0767e6fde196
{
     "operationName" :  "applyNonDelete"
}


Response

HTTP Status
Status Codes Situations Notes
200 OK The recording(s) has been marked for non-deletion successfully.
400 BAD REQUEST The operationName does not match any of the possible values described above.
403 FORBIDDEN
  • The requesting user does not have the roles required;
  • The requesting user does not have the recording permissions required.
404 NOT FOUND The recording for which to mark non-deletion cannot be found;
500 INTERNAL SERVER ERROR If an internal error occurs.


Payload
Attribute JSON Data Type Mandatory Possible Values Default Value Situations Notes
statusCode Integer yes
0 (Ok) N/A The recording has been marked for non-deletion.
2 (InvalidRequestParameter) The operationName does not match the above-mentioned operations
3 (OperationForbidden) The requesting user does not have the recording permissions required.
4 (InternalError) If internal error occurs.
5 (Unauthorized) The requesting user does not have the roles required.
6 (ResourceNotFound) The recording for which to mark non-deletion cannot be found.
statusMessage String no
  • not specified;
  • a message providing information
 N/A The statusMessage will provide more information about a failure if statusCode is not 0.

Response when one recording is requested

200 OK 
{ 
     "statusCode" : 0 
} 
  
400 BAD REQUEST 
{ 
     "statusCode" : 2, 
     "statusMessage" :  "Parameter 'operationName' is invalid: The specified value is not within valid range" 
} 
  
403 FORBIDDEN 
{ 
     "statusCode" : 5, 
     "statusMessage" :  "Insufficient user roles." 
} 
  
403 FORBIDDEN 
{ 
     "statusCode" : 3, 
     "statusMessage" :  "Insufficient recording permissions." 
} 
  
404 NOT FOUND 
{ 
     "statusCode" : 6, 
     "statusMessage" :  "Requested recording [f2197c79-3304-4427-9e73-48a5a8903484] cannot be found." 
} 
  
500 INTERNAL SERVER ERROR 
{ 
     "statusCode" : 4, 
     "statusMessage" :  "Internal server error - please contact administrator." 
}


Important
Marking a call recording for non-deletion will also mark its associated screen recordings as well. Either all the call and screen recordings or none of them are marked for non-delete after the operation.

Unmark a Single Recording From Non-Deletion

Method Path Required Roles Required Recording Permissions
POST /recordings/<recid> CC Admin N/A
  • Supervisor
  • Agent
 RECORDING_PERMISSION_UNAPPLY_NON_DELETE


Payload
Attributes JSON Data Type Mandatory Possible Values Default Value Description Notes
operationName String yes unapplyNonDelete N/A Unmark a recording for non-deletion
  • for a voice recording, all the associated screen recordings at the time of the operation will also be updated.

Response

HTTP Status
Status Codes Situations Notes
200 OK the recording(s) has been unmarked for non-deletion successfully.
400 BAD REQUEST the operationName does not match any of the possible values described above.
403 FORBIDDEN
  • the requesting user does not have the roles required;
  • the requesting user does not have the recording permissions required.
404 NOT FOUND the recording for which to unmark non-deletion cannot be found.
500 INTERNAL SERVER ERROR An internal error occurs.


Payload
Attribute JSON Data Type Mandatory Possible Values Default Value Situations Notes
statusCode Integer yes 0 (Ok) N/A the recording has been unmarked for non-deletion.
2 (InvalidRequestParameter) The operationName does not match any of the possible values described above.
3 (OperationForbidden) The requesting user does not have the recording permissions required.
4 (InternalError) If internal error occurs.
5 (Unauthorized) The requesting user does not have the roles required.
6 (ResourceNotFound) The recording for which to unmark non-deletion cannot be found.
statusMessage String no
  • not specified;
  • a message providing information
 N/A The statusMessage will provide more information about a failure if statusCode is not 0.


Unmark a Voice Recording for Non-deletion

Use this operation to remove a voice recording's protection from deletion. 

# Unmark voice recording d15a8bee-a720-4def-9674-0767e6fde196 and its screen recordings(if any) for non-deletion 
POST /recordings/d15a8bee-a720-4def-9674-0767e6fde196 
{ 
     "operationName" :  "unapplyNonDelete" 
}

Response

HTTP Status
Status Codes Situations Notes
200 OK the recording(s) has been unmarked for non-deletion

successfully.

400 BAD REQUEST the operationName does not match any of the possible values

described above.

403 FORBIDDEN
  • the requesting user does not have the roles required;
  • the requesting user does not have the recording permissions required.
404 NOT FOUND the recording for which to unmark non-deletion cannot be

found.

500 INTERNAL SERVER ERROR An internal error occurs.


Payload
Attributes JSON Data Type Mandatory Possible Values Default Value Situations Notes
statusCode Integer yes 0 (Ok) N/A The recording has been unmarked for non-deletion.
2 (InvalidRequestParameter) The operationName does not match any of the possible values described above.
3 (OperationForbidden) The requesting user does not have the recording permissions required.
4 (InternalError) An internal error occurs.
5 (Unauthorized) The requesting user does not have the roles required.
6 (ResourceNotFound) The recording for which to unmark non-deletion cannot be found.
statusMessage String no
  • not specified;
  • a message providing information
 N/A The statusMessage will provide more information about a failure if statusCode is not 0.

Response when one recording is requested

200 OK 
{ 
     "statusCode" : 0 
} 
  
400 BAD REQUEST 
{ 
     "statusCode" : 2, 
     "statusMessage" :  "Parameter 'operationName' is invalid: The specified value is not within valid range" 
} 
  
403 FORBIDDEN 
{ 
     "statusCode" : 5, 
     "statusMessage" :  "Insufficient user roles." 
} 
  
403 FORBIDDEN 
{ 
     "statusCode" : 3, 
     "statusMessage" :  "Insufficient recording permissions." 
} 
  
404 NOT FOUND 
{ 
     "statusCode" : 6, 
     "statusMessage" :  "Requested recording [f2197c79-3304-4427-9e73-48a5a8903484] cannot be found." 
} 
  
500 INTERNAL SERVER ERROR 
{ 
     "statusCode" : 4, 
     "statusMessage" :  "Internal server error - please contact administrator." 
}


Payload
Attributes JSON Data Type Mandatory Possible Values Default Value Situations Notes
statusCode Integer yes 0 N/A label definition was updated
1 (RequiredParameterMissing) The required payload attributes are missing
2 (InvalidRequestParameter) The constraints of payload attributes are not met
3 (OperationForbidden) The requesting user does not have the permissions required or is attempting to update with different name
5 (Unauthorized) The requesting user does not have the roles required
6 (ResourceNotFound) The specified label definition cannot be found
statusMessage String no
  • not specified;
  • a message providing information
 N/A The statusMessage will provide more information about a

failure if statusCode is not 0.

labelDefinition JSON object yes
  • name (string): The name of the label definition displayName (string, optional): The display name of the label definition
  • description (string, optional): The description of the label definition
  • path (string, optional): The path of the label definition
 N/A
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