Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual.

Tip

For information on supported operating systems and databases, see the Universal_Routing section in the Genesys Supported Operating Environment Reference Guide.

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Classification Object Update Classification Server 8.5 and Strategy Execution Identify Contact Object Update Web Service Object Update Also see the Security section below.
3	URS/IRD Functions	Additional Data Returned by SelectDN New or Updated Function Descriptions
4	URS Options	New or Updated Configuration Option Descriptions
Appendix C	URS Methods	Estimated Wait Time Improvement Using URS Web API
Various	Other Updates	Maximum Characters for Combined Length of Target and Stat Server Name Distribution of Multimedia Interactions During Shutdown or Backup Mode Removal of 9999 License Limit
Security	Other Guides	See the Genesys Security Deployment Guide for details on the items below. Secure communication with Workforce Management Server using the standard Transport Layer Security (TLS) protocol. IRD supports TLS 1.2. The Security TLS Protocol control in the Web Service object contains a new value, TLSv12. IRD supports communication with Message Server through a secure port.