8.1.4New

{{{{{TMPL8}}} |Release=8.1.4

|New=

8.1.400.27 June 2016 Release
The following new feature was introduced in the June 2016 CD update of Universal Routing Server:

URS provides support of HTTP Proxies for an "https://" type of request.

8.1.400.22 April 2016 Release
The following new features were introduced in the April 2016 CD update of Interaction Routing Designer:

Support for a Japanese Language Pack.
You can use the Windows Region and Language dialog box to specify a user language preference.
A new function, RequestRouter, simplifies using URS Web API methods for more precisely calculating estimated wait time.
When configuring strategies that use Interaction Data, IRD now allows the use of hyphens in Interaction Data names.
Support for Windows 10, Oracle Database 12c, PostgreSQL 9.x, and Windows Server 2012 64-bit Compatibility.

8.1.400.25 April 2016 Release
The following new features were introduced in the April 2016 update of Universal Routing Server:

Universal Routing improves its capability of calculating the estimated waiting time for a routing target. You can use URS Web API methods to calculate a more precise estimated waiting time. The InVQWaitTime function is enhanced. A new function, RequestRouter, simplifies calling the URS Web API methods from routing strategies.
A new memory allocation system reduces memory fragmentation as well as generates a more detailed tracing of consumed memory in the log.
Support for Oracle 12c database.
As of February 10, 2016, Linux is supported for this version,
You now have more control over the types of reporting data provided by URS.
URS enhances its support of HTTP redirections.
Now, when URS processes multimedia interactions in a High Availability deployment, a primary URS distributes EventDiverted on a virtual queue if a failover or switchover occurs.
The Ideal Agent Selection feature allows you to apply a weight to any skill (or combination of skills) to increase the importance of that skill. Expressions can include both skill functions and arithmetic operations.

8.1.400.20 June 2015 Release
The following new features were introduced in the June 2015 CD update of Universal Routing Server:

The default_stat_server option is extended to allow you to specify a separate default Stat Server for every Virtual Queue object.
A new default_stat_server option designates which Stat Server to use as the default location when a target in a strategy omits the location
Universal Routing can select the most ideal agent to handle a skills-based routing inquiry. This applies to both overflow situations when there is more than one interaction with the same priority competing for the same agent and to situations when more than one agent is available.
While executing the first target state request for an agent, URS now returns the requested information about an agent's login status on DNs.
The maximum size of data that a Web Service object can return is increased from 64 KB to 256 KB.
URS supports HTTP Proxies for an "http://" type of request.
Support for the Solaris OS was added on 01/30/15.
You can specify the maximum number of attempts for URS to execute the GetSkillInGroupEx and CountSkillInGroupEx functions.

8.1.400.17 June 2015 Release
The following new features were introduced in the June 2015 CD update of Interaction Routing Designer:

Universal Routing can now utilize a "best fit" factor as one criteria for selecting the most ideal agent to handle a call when more than one agent is available. To implement this functionality, new IRD functions are added: SetIdealAgent and TargetListSelected.

Security parameters of the Web Service object are extended to include Proxy Server parameters—Host and Port—to enable execution of Web requests through HTTP Proxy Server.
Security parameters of the Web Service object are extended to include Client Authentication and Protocol fields. New parameters are supported by URS version 8.1.400.16 or later.
Addition of a new Multimedia object Analyze for enhanced context analyses.

8.1.400.06 July 2014 Release
The following new features were introduced in the initial 8.1.4 release of Universal Routing Server:

URS now has the ability to route to a combination of Place and Skill (Skill-based Routing to Place Groups).
In this release, URS provides the ability for users to specify authentication credentials as part of a Web Service request.
Users may now retrieve the number of licenses used by URS at any given time through a REST command.
URS now manages and controls its own CPU consumption in case of overloading. Upon detecting a shortage of CPU resources, URS temporarily switches to a CPU saving mode until the CPU shortage ends. During this period of time, statistic-based target selection functionality might be limited; however, URS does not sacrifice any other routing criteria.
URS now provides the possibility to connect to an alternative Stat Server in the event that both Primary and Backup Stat Servers disconnect their clients. The alternative Stat Server is used until the original pair of Stat Servers restores connection with URS.
URS now provides metric information such as expected waiting times, position in queue, and average handling time, about specific target selection objects. Functionality can be utilized within strategies, through REST commands, and from treatments.
URS now supports Microsoft Windows Server 2012 native.

8.1.400.10 July 2014 Release
The following new features were introduced in the initial 8.1.4 release of Interaction Routing Designer:

The Data type of the rbn column in the ird_strategies table for the Oracle Database has been changed from LONG RAW to BLOB.
This release of IRD works with strategies in UNICODE format. It allows using data written in any language within a single strategy. It also provides full support of UTF-8 Configuration Server by both IRD and URS.
To support the URS ability to specify authentication credentials as part of a given Web Service request, the security tab of Web Service access object in IRD is extended with three optional parameters on the Web Service properties > Security tab: Certificate, Certificate Key, Trusted CA.
Interaction data object definition now allows a name length beyond 32 characters. Currently, the configuration table allows up to 254 characters.
To support URS skill-based routing to place groups, the IRD functions CreateSkillGroup, GetSkillInGroupEx, and

CountSkillInGroupEx now accept not only Agent Groups, but Place Groups, as well.

IRD now supports Microsoft Windows 8.

Custom Server 8.1.4 Features
Custom Server now supports Microsoft Windows Server 2012.

|Draft=

8.1.400.36 May 2017 CD update of Universal Routing Server.

The pickup_calls configuration option is now supported at the T-Server and URS Application levels, in addition to the Routing Point DN level.

Support for the Windows Server 2016 64-bit native operating system.

The maximum number of licenses to check out from License Server is extended from 9999 to 1,000,000 seats.

The def_sec_protocol configuration option now supports a new value, TLSv12.

Support for Red Hat Enterprise Linux 7.

Secure communication with Workforce Management Server using the standard Transport Layer Security (TLS) protocol.

New option, self_port, which enables URS to establish a SELF connection when the default listening port is secured, since a SELF connection is not supported via a secured port.

The GetLastErrorInfo function provides an error code reported by Interaction Server if an ESP request to Interaction Server has failed.

Support for the timeout parameter to be configured in the Connection Info > Advanced > Transport Parameters section of the URS Application object when configuring connections to other Genesys Servers.

8.1.400.25 May 2017 Release
The following new features were introduced in the May 2017 CD update of Interaction Routing Designer.

Support for TLS 1.2. The Security TLS Protocol control in the Web Service object contains a new value, TLSv12.

Support for communication with Message Server through a secure port.

Support for the Oracle 12c RAC database.