Elasticsearch Connector

Starting with 8.1.400.58, ORS enhances its Elasticsearch real-time reporting capabilities. Enhancments include a new Orchestration SCXML extension, elasticconnector.

ORS supports the following new Action elements that can be used with Composer's SCXML State block:

[+] createindextemplate

Name	Required	Type	Def. value	Valid values	Description
requestid	False	Location expression	none	Any valid location expression, which represents a string.	This is the location for the request ID that is returned as part of this request. Standard attribute of all Orchestration actions.
name	True	Value expression	none	Any value expression that returns a valid string.	template name
index	True	Value expression	none	Any value expression that returns a valid string.	Elasticsearch index name (pattern).
order	False	Value expression	0	Any value expression that returns a valid integer.	Elasticsearch template order.
type	True	Value expression	none	Any value expression that returns a valid string.	Elasticsearch type name.
mapping	True	Value expression	none	Any valid ECMAScript object.	Object that represents the whole body of Elasticsearch property of mappings.type in the mapping request.
timeout	False	Value expression	0	Any value expression that returns a valid integer.	The integer returned must be interpreted as a time interval in milliseconds. This interval begins when action is executed. A failed and timed out fetch returns the error.elasticconnector.createindex event.

[+] createdoc

Name	Required	Type	Def. value	Valid values	Description
requestid	false	Location expression	none	Any valid location expression which represents a string.	This is the location for the request ID that is returned as part of this request. Standard attribute of all Orchestration actions.
id	false	Value expression	none	Any value expression that returns a valid string	Elasticsearch document within an index. If not specified, ID will be automatically generated. Explicit ID assignment and automatic ID generation cannot be mixed within same index.
index	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch index name
type	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch type name
request	true	Value expression	none	Any valid ECMAScript object	Object that represents the whole body of an Elasticsearch create document API request.
bulk	false	Boolean expression	false	true,false	If true, Elasticsearch request will be just added to the ORS bulk request buffer and the elasticconnector.createdoc.done event will be raised immediately. If false, a request to create document will be sent to Elasticsearch and the corresponding event and elasticconnector.createdoc.done or error.elasticconnector.createdoc will be raised after response from Elasticsearch.
timeout	false	Value expression	0	Any value expression that returns a valid integer.	The integer returned must be interpreted as a time interval in milliseconds. This interval begins when action is executed. A failed and timed out fetch returns the error.elasticconnector.createdoc event.

[+] updatedoc

Name	Required	Type	Def. value	Valid values	Description
requestid	false	Location expression	none	Any valid location expression which represents a string.	This is the location for the request ID that is returned as part of this request. Standard attribute of all Orchestration actions.
id	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch document ID within an index.
index	false	Value expression	Current session daily index.	Any value expression that returns a valid string.	Elasticsearch index name. If not specified, current session daily index will be used. Also, in this case, the type attribute must be not specified, or the action will fail.
type	false	Value expression	“session”	Any value expression that returns a valid string.	Elasticsearch type name. If not specified, the “index” attribute should be not specified as well and “session” type will be used.
request	true	Value expression	none	Any valid ECMAScript object	Object that represents the whole body of an Elasticsearch update document API request.
bulk	false	Boolean expression	true	true,false	If true, Elasticsearch request will be just added to ORS bulk request buffer and elasticconnector.updatedoc.done event will be raised immediately. If false, request to update document will be sent to Elasticsearch and corresponding event elasticconnector.updatedoc.done or error.elasticconnector.updatedoc will be raised after response from Elasticsearch.
timeout	false	Value expression	0	Any value expression that returns a valid integer.	The integer returned is interpreted as a time interval in milliseconds. This interval begins when the action is executed. A failed and timed out fetch returns the error.elasticconnector.updatedoc event.

[+] deletedoc

Name	Required	Type	Def. value	Valid values	Description
requestid	false	Location expression	none	Any valid location expression which represents a string.	This is the location for the request ID that is returned as part of this request. Standard attribute of all Orchestration actions.
id	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch document ID within an index.
index	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch index name
type	true	Value expression	none	Any value expression that returns a valid string.	Elasticsearch type name
bulk	true	Boolean expression	true	true,false	If true, Elasticsearch request will be added to ORS bulk request buffer and elasticconnector.deletedoc.done will be raised immediately. If false, request to delete document will be sent to Elasticsearch and corresponding elasticconnector.deletedoc.done or error.elasticconnector.deletedoc event will be raised after response from Elasticsearch.
timeout	false	Value expression	0	Any value expression that returns a valid integer.	The integer returned is interpreted as a time interval in milliseconds. This interval begins when the action is executed. A failed and timed out fetch returns the error.elasticconnector.deletedoc event.

Events

The following Events are supported:

[+] Events

}

Name	Attributes	Description
elasticconnector.createindextemplate.done		This event indicates the success of the request.
	requestid	This is the ID of the request.
error.elasticconnector. createindextemplate		This indicates that an error occurred while trying to perform the createindextemplate request.
	requestid	This is the ID associated with the request.
	error	This is the type of error that occurred. The following is a specific error code: protocol.errorcode - This represents the protocol-specific errors that occur when the attempting the request.
	description	This is a more detailed description of the error
elasticconnector.createdoc.done		This event indicates the success of the request.
	id	This is ID of created document.
	requestid	This is the ID of the request.
error.elasticconnector.createdoc		This indicates that an error occurred while trying to perform the createdoc request.
	requestid	This is the ID associated with the request.
	error	This is the type of error that occurred. The following is a specific error code: protocol.errorcode - This represents the protocol-specific errors that occur when the attempting the request.
	description	This is a more detailed description of the error
elasticconnector.updatedoc.done		This event indicates the success of the request.
	Requestid	This is the ID of the request.
error.elasticconnector.updatedoc		This indicates that an error occurred while trying to perform the updatedoc request.
	Requestid	This is the ID associated with the request.
	Error	This is the type of error that occurred. The following is a specific error code: protocol.errorcode - This represents the protocol-specific errors that occur when the attempting the request.
	Description	This is a more detailed description of the error
elasticconnector.deletedoc.done		This event indicates the success of the request.
	Requestid	This is the ID of the request.
error.elasticconnector.deletedoc		This indicates that an error occurred while trying to perform the deletedoc request.
	Requestid	This is the ID associated with the request.
	Error	This is the type of error that occurred. The following is a specific error code: protocol.errorcode - This represents the protocol-specific errors that occur when the attempting the request.
	Description	This is a more detailed description of the error

Common Actions

The following are the common actions across interactions:

<terminate>

This is the action to terminate the interaction. It is equivalent to the TClearCall request in T-Server. For non-voice interactions, this action can only be done when the interaction is "presented" with RequestStopProcessing.